Customers Delayed for Emergency Address Registrations

Update timeline

1. investigating Apr 20, 2026, 05:33 PM UTC

   Our engineers are investigating the issue with delays with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

2. investigating Apr 20, 2026, 05:45 PM UTC

   We are investigating delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

3. investigating Apr 20, 2026, 06:10 PM UTC

   We are continuing to investigate this issue.

4. investigating Apr 20, 2026, 07:14 PM UTC

   We are investigating delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

5. identified Apr 20, 2026, 07:20 PM UTC

   We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

6. identified Apr 20, 2026, 08:44 PM UTC

   We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

7. identified Apr 20, 2026, 10:49 PM UTC

   We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual. We expect to provide another update in 4 hours or as soon as more information becomes available.

8. identified Apr 20, 2026, 11:05 PM UTC

   We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 4 hours or sooner if more information becomes available.`

9. identified Apr 21, 2026, 03:03 AM UTC

   We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 8 hours or sooner if more information becomes available.`

10. identified Apr 21, 2026, 10:49 AM UTC

    We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 16 hours or sooner if more information becomes available.`

11. identified Apr 22, 2026, 07:14 AM UTC

    We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 24 hours or sooner if more information becomes available.

12. monitoring Apr 22, 2026, 07:31 AM UTC

    Emergency Address registrations where Phone numbers remain in 'Pending Registration' status for longer are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

13. monitoring Apr 22, 2026, 08:54 AM UTC

    Emergency Address registrations where Phone numbers remain in 'Pending Registration' status for longer are now operating normally. We will continue to monitor for system stability. We'll provide another update in 16 hours or as soon as more information becomes available.

14. resolved Apr 22, 2026, 03:13 PM UTC

    The delays in with Emergency Address registrations has been resolved, and the service is functioning normally at this time.