Twilio incident

Customers Delayed for Emergency Address Registrations

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 20, 2026 affecting PHONE NUMBERS, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 05:33 PM UTC
Resolved
Apr 22, 2026, 03:13 PM UTC
Duration
1d 21h
Detected by Pingoru
Apr 20, 2026, 05:33 PM UTC

Affected components

PHONE NUMBERS

Update timeline

  1. investigating Apr 20, 2026, 05:33 PM UTC

    Our engineers are investigating the issue with delays with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Apr 20, 2026, 05:45 PM UTC

    We are investigating delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. investigating Apr 20, 2026, 06:10 PM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 20, 2026, 07:14 PM UTC

    We are investigating delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

  5. identified Apr 20, 2026, 07:20 PM UTC

    We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

  6. identified Apr 20, 2026, 08:44 PM UTC

    We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

  7. identified Apr 20, 2026, 10:49 PM UTC

    We have identified the cause of delays in with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual. We expect to provide another update in 4 hours or as soon as more information becomes available.

  8. identified Apr 20, 2026, 11:05 PM UTC

    We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 4 hours or sooner if more information becomes available.`

  9. identified Apr 21, 2026, 03:03 AM UTC

    We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 8 hours or sooner if more information becomes available.`

  10. identified Apr 21, 2026, 10:49 AM UTC

    We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 16 hours or sooner if more information becomes available.`

  11. identified Apr 22, 2026, 07:14 AM UTC

    We have identified the cause of delays in Emergency Address registrations. Phone numbers remain in 'Pending Registration' status longer than expected. We will provide another update in 24 hours or sooner if more information becomes available.

  12. monitoring Apr 22, 2026, 07:31 AM UTC

    Emergency Address registrations where Phone numbers remain in 'Pending Registration' status for longer are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

  13. monitoring Apr 22, 2026, 08:54 AM UTC

    Emergency Address registrations where Phone numbers remain in 'Pending Registration' status for longer are now operating normally. We will continue to monitor for system stability. We'll provide another update in 16 hours or as soon as more information becomes available.

  14. resolved Apr 22, 2026, 03:13 PM UTC

    The delays in with Emergency Address registrations has been resolved, and the service is functioning normally at this time.