Twilio Outage History

Started Apr 15, 2026, 08:48 PM UTC· resolved Apr 15, 2026, 10:55 PM UTC

1. investigating Apr 15, 2026, 08:48 PM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Apr 15, 2026, 09:00 PM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Apr 15, 2026, 09:58 PM UTC

   We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Apr 15, 2026, 10:55 PM UTC

   The incident has been resolved and voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers are operating normally.

Read the full incident report →

Started Apr 15, 2026, 04:00 PM UTC· resolved Apr 15, 2026, 06:44 PM UTC

1. investigating Apr 15, 2026, 04:00 PM UTC

   Starting around 08:30 AM PST on April 15th, 2026, our engineers began investigating an issue with EU subusers that are unable to send emails. Customer may experience the error "User is not authorized to send mail based on their regional attribute." This is currently being investigated. This impacts mail send only for subusers located in EU. We will provide another update in an hour or as soon as more information becomes available.

2. investigating Apr 15, 2026, 05:06 PM UTC

   We are continuing investigating this issue. We will provide more updates in 2 hours, or as soon as they become available.

3. monitoring Apr 15, 2026, 06:37 PM UTC

   Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

4. resolved Apr 15, 2026, 06:44 PM UTC

   Our engineers have monitored the fix and confirmed the issue with EU subusers unable to send emails has now been resolved. All services are now operating normally at this time.

Read the full incident report →

Started Apr 15, 2026, 03:19 PM UTC· resolved Apr 15, 2026, 03:49 PM UTC

1. investigating Apr 15, 2026, 03:19 PM UTC

   Starting around 07:30 AM PST on April 15th, 2026, our engineers began investigating an issue with users able to open support tickets. Customers are being redirected to a blank page when trying to open a support ticket, but chat options are still available. This does not impact mail send. We will provide another update in two hours or as soon as more information becomes available.

2. monitoring Apr 15, 2026, 03:28 PM UTC

   Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

3. resolved Apr 15, 2026, 03:49 PM UTC

   Our engineers have monitored the fix and confirmed the issue with the support page and ticket creation has been resolved. All services are now operating normally at this time.

Read the full incident report →

Started Apr 15, 2026, 01:26 PM UTC· resolved Apr 15, 2026, 01:58 PM UTC

1. investigating Apr 15, 2026, 01:26 PM UTC

   Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. resolved Apr 15, 2026, 01:58 PM UTC

   We have fully investigated the Flex issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Read the full incident report →

Started Apr 15, 2026, 06:59 AM UTC· resolved Apr 15, 2026, 11:14 AM UTC

1. investigating Apr 15, 2026, 06:59 AM UTC

   Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Apr 15, 2026, 08:05 AM UTC

   Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Apr 15, 2026, 10:09 AM UTC

   We have observed a recovery in User Authentication Identity Gateway API failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Apr 15, 2026, 11:14 AM UTC

   The incident has been resolved and User Authentication Identity Gateway API failure increase for T-Mobile in the United States is operating normally.

Read the full incident report →

Started Apr 14, 2026, 09:41 PM UTC· resolved Apr 18, 2026, 01:05 AM UTC

1. investigating Apr 14, 2026, 09:41 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Apr 14, 2026, 10:46 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Apr 15, 2026, 12:47 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. investigating Apr 15, 2026, 04:48 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. investigating Apr 15, 2026, 12:48 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

6. investigating Apr 16, 2026, 04:49 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

7. identified Apr 16, 2026, 05:31 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

8. identified Apr 16, 2026, 06:32 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

9. identified Apr 16, 2026, 08:39 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

10. identified Apr 17, 2026, 12:40 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

11. identified Apr 17, 2026, 08:40 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

12. monitoring Apr 17, 2026, 10:58 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Guinea and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

13. resolved Apr 18, 2026, 01:05 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Guinea is operating normally.

Read the full incident report →

Started Apr 14, 2026, 08:51 PM UTC· resolved Apr 14, 2026, 09:19 PM UTC

1. investigating Apr 14, 2026, 08:51 PM UTC

   The reassigned number package is experiencing errors in the responses returned through the API. We expect to provide another update in 1 hour or as soon as more information becomes available

2. investigating Apr 14, 2026, 08:51 PM UTC

   The reassigned number package is experiencing errors in the responses returned through the API. We expect to provide another update in 1 hour or as soon as more information becomes available

3. monitoring Apr 14, 2026, 09:11 PM UTC

   We have started seeing recovery for the reassigned number package experiencing errors in the responses returned through the API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

4. resolved Apr 14, 2026, 09:19 PM UTC

   The issue affecting intermittent errors for the reassigned number package in the responses returned through the API has been resolved and the service is functioning normally at this time.

Read the full incident report →

Started Apr 14, 2026, 06:14 PM UTC· resolved Apr 14, 2026, 10:13 PM UTC

1. investigating Apr 14, 2026, 06:14 PM UTC

   Our monitoring systems have detected a potential issue with customers being unable to complete sender registration process for WhatsApp. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating Apr 14, 2026, 06:42 PM UTC

   We are investigating issues for some customers who may be unable to complete sender registration prrocess for Whatsapp. We expect to provide another update in 1 hour or as soon as more information becomes available

3. investigating Apr 14, 2026, 06:57 PM UTC

   We are investigating an issue with WhatsApp sender registration in Meta embedded signup. We expect to provide another update in 1 hour or as soon as more information becomes available

4. investigating Apr 14, 2026, 08:05 PM UTC

   We are investigating an issue with WhatsApp sender registration in Meta embedded signup. We expect to provide another update in 2 hours or as soon as more information becomes available

5. monitoring Apr 14, 2026, 10:06 PM UTC

   We are observing successful recovery of the WhatsApp sender registration in Meta embedded signup. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

6. resolved Apr 14, 2026, 10:13 PM UTC

   We are observing successful recovery of the WhatsApp sender registration in Meta embedded signup issue. This incident has been resolved.

Read the full incident report →

Started Apr 14, 2026, 02:49 PM UTC· resolved Apr 14, 2026, 09:41 PM UTC

1. investigating Apr 14, 2026, 02:49 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Apr 14, 2026, 03:19 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Apr 14, 2026, 04:19 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Apr 14, 2026, 06:20 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Viva Cell MTS network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Apr 14, 2026, 07:00 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Viva Cell MTS network subscribers in Armenia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Apr 14, 2026, 09:01 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Viva Cell MTS network subscribers in Armenia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. resolved Apr 14, 2026, 09:41 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Viva Cell MTS network subscribers in Armenia is operating normally.

Read the full incident report →

Started Apr 13, 2026, 08:13 PM UTC· resolved Apr 13, 2026, 11:14 PM UTC

1. investigating Apr 13, 2026, 08:13 PM UTC

   Our monitoring systems have detected a potential issue leading to 503 Errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating Apr 13, 2026, 08:53 PM UTC

   We are currently investigating an issue causing unexpected 503 errors (less than 0.01% error rate) at 19:30 UTC and again from 20:00 - 20:02 UTC for customers using Twilio APIs. Our engineers are investigating root cause and will provide another update in one hour or as soon as more information becomes available.

3. investigating Apr 13, 2026, 10:10 PM UTC

   We are still investigating an issue causing unexpected 503 errors (less than 0.01% error rate) at 19:30 UTC and again from 20:00 - 20:02 UTC for customers using Twilio APIs. Our engineers are investigating root cause and will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Apr 13, 2026, 10:43 PM UTC

   The unexpected 503 errors (less than 0.01% error rate) for customers using Twilio APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

5. resolved Apr 13, 2026, 11:14 PM UTC

   The issue causing unexpected 503 errors (less than 0.01% error rate) has been resolved and Twilio APIs are operating normally at this time.

Read the full incident report →

Started Apr 13, 2026, 06:42 PM UTC· resolved Apr 14, 2026, 12:49 PM UTC

1. identified Apr 13, 2026, 06:42 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Apr 13, 2026, 07:43 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Apr 13, 2026, 09:43 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identified Apr 14, 2026, 01:46 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. monitoring Apr 14, 2026, 06:39 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Apr 14, 2026, 08:54 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. resolved Apr 14, 2026, 12:49 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire is operating normally.

Read the full incident report →

Started Apr 13, 2026, 06:38 PM UTC· resolved Apr 14, 2026, 12:20 AM UTC

1. investigating Apr 13, 2026, 06:38 PM UTC

   Twilio customers may be experiencing User Authentication Identity API errors for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Apr 13, 2026, 06:58 PM UTC

   Twilio customers may be experiencing User Authentication Identity API errors for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Apr 13, 2026, 08:08 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Apr 13, 2026, 09:14 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Apr 13, 2026, 10:14 PM UTC

   We have observed a recovery in User Authentication Identity for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Apr 14, 2026, 12:20 AM UTC

   The incident has been resolved and User Authentication Identity for T-Mobile in the United States is operating normally.

Read the full incident report →

Started Apr 13, 2026, 05:45 PM UTC· resolved Apr 14, 2026, 01:04 AM UTC

1. investigating Apr 13, 2026, 05:45 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Apr 13, 2026, 05:47 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. resolved Apr 14, 2026, 01:04 AM UTC

   We are no longer experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. This incident has been resolved.

Read the full incident report →

Started Apr 13, 2026, 04:47 AM UTC· resolved Apr 13, 2026, 08:54 AM UTC

1. investigating Apr 13, 2026, 04:47 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Apr 13, 2026, 04:54 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Apr 13, 2026, 05:20 AM UTC

   We are continuing to work on a fix for this issue.

4. identified Apr 13, 2026, 05:54 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Apr 13, 2026, 06:48 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Shelcomm network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Apr 13, 2026, 08:54 AM UTC

   The incident has been resolved and SMS delivery from Twilio to Shelcomm network subscribers in the United States is operating normally.

Read the full incident report →

Started Apr 13, 2026, 04:18 AM UTC· resolved Apr 13, 2026, 04:37 AM UTC

1. investigating Apr 13, 2026, 04:18 AM UTC

   Our monitoring systems have detected a potential issue with OhSip E2E test failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. resolved Apr 13, 2026, 04:37 AM UTC

   We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Read the full incident report →

Started Apr 13, 2026, 03:13 AM UTC· resolved Apr 13, 2026, 10:55 PM UTC

1. investigating Apr 13, 2026, 03:13 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Apr 13, 2026, 04:15 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Apr 13, 2026, 05:08 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. investigating Apr 13, 2026, 06:15 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. investigating Apr 13, 2026, 10:16 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. identified Apr 13, 2026, 05:56 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

7. identified Apr 13, 2026, 06:57 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

8. monitoring Apr 13, 2026, 08:59 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Alphanumeric Sender IDs to Sudani One network subscribers in Sudan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

9. resolved Apr 13, 2026, 10:55 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Sudani One network subscribers in Sudan is operating normally.

Read the full incident report →

Started Apr 12, 2026, 04:33 PM UTC· resolved Apr 12, 2026, 07:13 PM UTC

1. investigating Apr 12, 2026, 04:33 PM UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Apr 12, 2026, 05:34 PM UTC

   We have observed a recovery in SMS delivery from network subscribers in Brazil to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. resolved Apr 12, 2026, 07:13 PM UTC

   The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Brazil Phone Numbers is operating normally.

Read the full incident report →

Started Apr 12, 2026, 02:48 PM UTC· resolved Apr 12, 2026, 03:22 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Started Apr 11, 2026, 02:48 AM UTC· resolved Apr 22, 2026, 09:03 PM UTC

1. investigating Apr 11, 2026, 02:48 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Apr 11, 2026, 03:48 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Apr 11, 2026, 05:49 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. investigating Apr 11, 2026, 09:49 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. investigating Apr 11, 2026, 05:48 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

6. investigating Apr 11, 2026, 05:50 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

7. investigating Apr 12, 2026, 09:52 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

8. investigating Apr 13, 2026, 09:58 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

9. investigating Apr 14, 2026, 10:17 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

10. investigating Apr 15, 2026, 10:20 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

11. identified Apr 15, 2026, 11:33 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

12. identified Apr 16, 2026, 12:33 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

13. identified Apr 16, 2026, 02:33 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

14. identified Apr 16, 2026, 06:34 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

15. identified Apr 16, 2026, 02:35 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

16. identified Apr 17, 2026, 06:36 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender ID to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

17. identified Apr 18, 2026, 06:36 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

18. identified Apr 19, 2026, 06:37 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

19. identified Apr 20, 2026, 06:38 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

20. identified Apr 21, 2026, 06:34 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

21. identified Apr 21, 2026, 06:38 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

22. identified Apr 22, 2026, 06:39 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

23. monitoring Apr 22, 2026, 06:50 AM UTC

    We have observed a recovery in SMS delivery from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

24. monitoring Apr 22, 2026, 08:55 AM UTC

    We have observed a recovery in SMS delivery from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

25. monitoring Apr 22, 2026, 01:01 PM UTC

    We have observed a recovery in SMS delivery from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

26. resolved Apr 22, 2026, 09:03 PM UTC

    The incident has been resolved and SMS delivery from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora network subscribers in Brazil is operating normally.

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Started Apr 10, 2026, 09:05 PM UTC· resolved Apr 10, 2026, 09:05 PM UTC

No vendor updates were posted for this incident.

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Started Apr 10, 2026, 03:15 PM UTC· resolved Apr 11, 2026, 03:42 AM UTC

No vendor updates were posted for this incident.

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Started Apr 10, 2026, 02:54 PM UTC· resolved Apr 10, 2026, 06:36 PM UTC

No vendor updates were posted for this incident.

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Started Apr 10, 2026, 01:50 PM UTC· resolved Apr 10, 2026, 01:50 PM UTC

No vendor updates were posted for this incident.

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Started Apr 10, 2026, 10:38 AM UTC· resolved Apr 10, 2026, 07:58 PM UTC

No vendor updates were posted for this incident.

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Started Apr 10, 2026, 08:08 AM UTC· resolved Apr 10, 2026, 08:08 AM UTC

1. resolved Apr 10, 2026, 08:08 AM UTC

   Our engineers have resolved the issue affecting the Low Rate email swimlane in the email pipeline. The impact lasted approximately 40 minutes and affected customers who attempted to send mail between 11:57 PM and 12:35 AM Pacific Time. All services are now operating normally.

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