Twilio incident

Voice Call Failures from Network Subscribers to a Subset of Twilio Philippines Phone Numbers

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 17, 2026 affecting Voice, APAC, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 08:56 AM UTC
Resolved
Apr 17, 2026, 10:55 AM UTC
Duration
1h 59m
Detected by Pingoru
Apr 17, 2026, 08:56 AM UTC

Affected components

Voice, APAC

Update timeline

  1. investigating Apr 17, 2026, 08:56 AM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Apr 17, 2026, 09:04 AM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Apr 17, 2026, 09:33 AM UTC

    We have observed a recovery in voice calls from network subscribers to Twilio Philippines Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved Apr 17, 2026, 10:55 AM UTC

    The incident has been resolved and voice calls from network subscribers to a subset of Twilio Philippines Phone Numbers are operating normally.