Twilio incident

Mail Send Delays

Resolved on April 18, 2026, affecting API v3 and SMTP and 1 more.

resolved Apr 18, 2026, 08:07 PM UTC

Our engineers have investigated and resolved the issues with delayed delivery of emails for a subset of customers. From 12:05 pm PST to 12:45 pm PST customers may have seen a delay in the delivery of their emails. The issue has been resolved and all impacted services are operating normally.

Started
Apr 18, 2026, 08:07 PM UTC
Resolved
Apr 18, 2026, 08:07 PM UTC
Duration
–
Detected by Pingoru
Apr 18, 2026, 08:07 PM UTC

Affected components

API v3SMTPEvent WebhooksAPI v2Parse APISendGrid Marketing CampaignsSendGrid APISendGrid WebsiteSendGrid StatisticsSendGrid Email Activity

Update timeline

  1. resolved Apr 18, 2026, 08:07 PM UTC

    Our engineers have investigated and resolved the issues with delayed delivery of emails for a subset of customers. From 12:05 pm PST to 12:45 pm PST customers may have seen a delay in the delivery of their emails. The issue has been resolved and all impacted services are operating normally.

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