Twilio incident
MMS Delivery Receipt Delays and Delivery Failures between a Subset of Twilio Short Codes and Multiple Networks in United States
Affected components
Update timeline
- investigating Apr 20, 2026, 08:15 PM UTC
Twilio customers may be experiencing MMS delivery delays between a subset of Twilio Short Codes and multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Apr 20, 2026, 09:17 PM UTC
Twilio customers may be experiencing MMS delivery receipt delays between a subset of Twilio Short Codes and network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 20, 2026, 10:12 PM UTC
We have observed a recovery in MMS Delivery Receipt Delays between a subset of Twilio Short Codes and multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 21, 2026, 12:17 AM UTC
The incident has been resolved and MMS delivery receipts and MMS delivery between a subset of Twilio Short Codes and network subscribers on affected networks in the United States are operating normally.
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