Twilio incident
Voice Call Post Dial Delay from Twilio Phone Numbers to Mexico
Twilio experienced a minor incident on August 20, 2026 affecting Voice, Latin America, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2026, 05:38 PM UTC
Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 20, 2026, 05:56 PM UTC
Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Aug 20, 2026, 06:24 PM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 20, 2026, 08:04 PM UTC
The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Mexico are operating normally.