Twilio incident

SMS Delivery Delays from Twilio to Telenet BidCo NV and Base Networks in Belgium

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 19, 2026 affecting SMS, Europe, lasting 4h 52m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 07:50 AM UTC
Resolved
Aug 19, 2026, 12:43 PM UTC
Duration
4h 52m
Detected by Pingoru
Aug 19, 2026, 07:50 AM UTC

Affected components

SMS, Europe

Update timeline

  1. investigating Aug 19, 2026, 07:50 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet BidCo NV network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 19, 2026, 07:57 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 19, 2026, 09:01 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet BidCo NV and Base networks subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Aug 19, 2026, 11:02 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet BidCo NV and Base networks subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Aug 19, 2026, 11:37 AM UTC

    We have observed a recovery in SMS delivery delays from Twilio to Telenet BidCo NV and Base networks subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Aug 19, 2026, 12:43 PM UTC

    The incident has been resolved and SMS delivery from Twilio to Telenet BidCo NV and Base network subscribers in Belgium is operating normally.