Twilio experienced a minor incident on August 19, 2026 affecting REST API, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2026, 02:42 PM UTC
We are experiencing 5xx errors for IncomingPhoneNumbers API affecting Hosted Numbers. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 19, 2026, 03:40 PM UTC
The issue causing 5xx errors for IncomingPhoneNumbers API affecting Hosted Number has been identified. We are actively working with our engineers to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Aug 19, 2026, 04:30 PM UTC
We are observing successful recovery for IncomingPhoneNumbers API on Hosted Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- resolved Aug 19, 2026, 04:58 PM UTC
We are no longer experiencing 5xx errors for IncomingPhoneNumbers API affecting Hosted Numbers. This incident has been resolved.