Twilio incident
SMS Delivery Failures from a Subset of Twilio Long Codes to Bell Aliant Canada
Twilio experienced a minor incident on August 19, 2026 affecting SMS Long Code, North America and SMS Long Code, North America and 1 more component, lasting 5h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2026, 09:40 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 19, 2026, 10:41 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 19, 2026, 12:44 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 19, 2026, 02:46 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 19, 2026, 02:48 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada is operating normally.