Twilio incident

SMS Delivery Delays from Twilio to Viva Dominican Republic

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 21, 2026 affecting SMS, Latin America, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 09:40 PM UTC
Resolved
Aug 21, 2026, 10:00 PM UTC
Duration
20m
Detected by Pingoru
Aug 21, 2026, 09:40 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Aug 21, 2026, 09:40 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Viva network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 21, 2026, 09:46 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Viva network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. resolved Aug 21, 2026, 10:00 PM UTC

    We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.