Twilio experienced a major incident on August 19, 2026 affecting Event Streams, lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2026, 10:45 PM UTC
Our monitoring systems have detected a potential issue with Event Streams failing to deliver events. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Aug 19, 2026, 10:48 PM UTC
We are aware of an issue affecting Event Streams delivery. Customers may experience interruptions in receiving events. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 19, 2026, 11:36 PM UTC
Our engineers have identified the issue affecting Event Streams delivery and are working to deploy a fix. Customers may continue to experience interruptions in receiving events. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- identified Aug 19, 2026, 11:51 PM UTC
Our engineers have identified the issue affecting Event Streams delivery and are continuing work to deploy a fix. Customers may continue to experience interruptions in receiving events. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Aug 20, 2026, 12:35 AM UTC
Event Streams delivery is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Aug 20, 2026, 01:02 AM UTC
The issue impacting event delivery has been resolved and Event Streams is operating normally at this time.