Twilio incident

SMS Delivery Receipt Delays from Twilio to Telecall Brazil

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 19, 2026 affecting SMS, Latin America, lasting 13h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 06:08 AM UTC
Resolved
Aug 19, 2026, 07:40 PM UTC
Duration
13h 32m
Detected by Pingoru
Aug 19, 2026, 06:08 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Aug 19, 2026, 06:08 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 19, 2026, 06:22 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 19, 2026, 07:23 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Aug 19, 2026, 09:31 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Aug 19, 2026, 01:35 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Aug 19, 2026, 03:35 PM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Aug 19, 2026, 07:40 PM UTC

    The incident has been resolved and SMS delivery receipts from Twilio to Telecall network subscribers in Brazil is operating normally.