Twilio incident

Users Faced a Generic Error "Can Not Be the Same as Your Last Password." When Attempting to Reset Their Password.

Notice Resolved View vendor source →

Twilio experienced a notice incident on August 20, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 08:00 PM UTC
Resolved
Aug 20, 2026, 08:00 PM UTC
Duration
—
Detected by Pingoru
Aug 20, 2026, 08:00 PM UTC

Update timeline

  1. resolved Aug 24, 2026, 07:38 PM UTC

    Users faced a generic error "can not be the same as your last password." when attempting to reset their password between 2026-08-20 21:59 UTC and 2026-08-24 17:15:05 UTC. During this period of time customers may have experienced issues resetting their passwords. The issue has now been resolved.