Twilio incident

MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 19, 2026 affecting MMS Long Code, North America, lasting 6h 39m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 08:34 PM UTC
Resolved
Aug 20, 2026, 03:13 AM UTC
Duration
6h 39m
Detected by Pingoru
Aug 19, 2026, 08:34 PM UTC

Affected components

MMS Long Code, North America

Update timeline

  1. investigating Aug 19, 2026, 08:34 PM UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 19, 2026, 08:46 PM UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 19, 2026, 09:48 PM UTC

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Aug 19, 2026, 11:09 PM UTC

    We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Aug 20, 2026, 01:10 AM UTC

    We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Aug 20, 2026, 03:13 AM UTC

    The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in the United States is operating normally.