There were 12 Tungsten Automation EMEA outages since February 3, 2026 totaling 177h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue where processing times are taking longer than usual.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue causing slow performance for some customers and are working to restore full service as quickly as possible. Further updates will be provided as more information becomes available.
We have identified the issue and are working on a resolution.
We have identified the reason for the issue, applied measures and restored normal service operation.
**Summary** On March 26, 2026, between approximately 13:00 and 14:15 UTC, the Printix EU service again experienced slow performance. Although symptoms were similar to the previous day's incident, the root cause was different. **Root Cause** The incident was caused by a period of unusually high database activity. Certain operations generated long-running queries that exceeded the database's processing capacity, leading to degraded performance and temporary service slowness. **Resolution** Our Operations team identified the source of the excessive database load and took immediate action to restore normal operation. The incident was resolved at approximately 14:15 UTC. **Preventive Measures** Product-level changes are being evaluated to introduce safeguards against operations that could place excessive load on shared infrastructure. Enhanced monitoring for unusual usage patterns and database load is also being implemented.
We are currently experiencing a degradation of service affecting our operations in Poland. This may impact the clearance and retrieval of invoices from KSeF. Our teams are aware of the issue and are actively investigating the root cause. We are working to restore full service as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. Further updates will be provided as more information becomes available.
We are continuing to monitor the situation. We have seen improvement in the clearance and retrieval of invoices, with normal flow beginning to resume. Our teams remain engaged and are closely monitoring service stability. Further updates will be provided as more information becomes available.
Normal service has been restored. The issue affecting clearance and retrieval of invoices has been addressed. We apologize for any inconvenience caused and thank you for your patience.
We are currently experiencing a degradation of service affecting our operations in Poland and Romania. This may impact the clearance and retrieval of invoices from KSeF and ANAF. Our teams are aware of the issue and are actively investigating the root cause. We are working to restore full service as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. Further updates will be provided as more information becomes available.
We are continuing to monitor the situation. We have seen improvement in the clearance and retrieval of invoices, with normal flow beginning to resume. Our teams remain engaged and are closely monitoring service stability. Further updates will be provided as more information becomes available.
Normal service has been restored. The issue affecting clearance and retrieval of invoices from KSeF and ANAF in Poland and Romania has been addressed. We apologize for any inconvenience caused and thank you for your patience.
We have observed intermittent connection issues with the service and are investigating.
We have identified the issue and are working on a fix.
A fix has been applied and we are seeing improvements.
The issue has been resolved and the service is operational.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting email-based document processing. Some users may experience delays or failures with inbound and outbound email functionality. We will provide further updates as the investigation progresses.
The issue has been identified and we are working on a fix.
Corrective measures have been implemented and we are monitoring the results.
The incident has been resolved - email-based document processing is functioning as expected.
Overview On February 27, 2026, the AP Essentials email processing service experienced a disruption affecting both inbound and outbound emails. Inbound invoice emails were not processed, and outbound notifications \(such as password resets and RFI emails\) were not delivered. The issue was caused by degraded connectivity between application components and the production email service within the US environment. As a result, a backlog of emails accumulated prior to resolution. Incident Detail * 08:00 UTC \(Feb 27\) – Issue escalated to Tungsten Cloud Services * 08:22 UTC – Status page updated to Investigating across all regions * 10:07 UTC – Root cause identified: connectivity degradation between application and email service * 10:23 UTC – Corrective actions implemented * 10:42 UTC – Connectivity restored; backlog processing resumed * 11:44 UTC – Email queues fully drained * 12:10 UTC – All queues confirmed at normal levels; status updated to Resolved Resolution The connectivity issue between the application and email service was identified and remediated, restoring normal processing. Email queues were processed in a controlled manner until the backlog was cleared. Full service restoration was confirmed at 12:10 UTC on February 27. Root cause: The incident was caused by connectivity degradation between application servers and the production email service in the US environment, which rendered the email processing service temporarily unresponsive. Improvement actions: * Replacement of the legacy email processing component with a modern, cloud-native service is underway * Improvements of centralised logging and automated alerting for the email processing service to enable proactive detection of failures * Adjustment in the standard operating procedure and change management controls for email processing service failures to ensure faster response times.
We are currently experiencing connectivity issues affecting the Portal. Users may be unable to create invoices through the Portal. Our engineering teams are actively investigating and working to restore functionality.
The issue has been identified and a fix is being implemented.
The issue has been resolved.
We are currently investigating this issue.
Our cloud/secure print services is currently suffering intermittent failures, we are working to resolve these as quickly as possible
We are continuing to investigate this issue.
This incident has been resolved.
**Summary** On February 11, 2026, between approximately 20:40 and 21:38 UTC, the Printix EU cloud printing service experienced intermittent failures. During this period, some customers were unable to load printers in the Administrator portal and cloud printing was temporarily unavailable. Local printing was not affected. **Root Cause** The incident was caused by a performance issue in a key service component responsible for processing internal system messages. When the system experienced a period of unusually high activity, the volume of internal messages generated exceeded the component's processing capacity, leading to increased memory churn, degraded performance and temporary service unavailability. **Resolution** Our Operations team identified the issue and scaled up the affected service component. The system returned to normal operation and the incident was resolved at 21:38 UTC. **Preventive Measures** A patch that addresses the underlying performance issue and reduces memory churn in the affected service component is currently being evaluated for expedited release. In parallel, configuration adjustments are being assessed to reduce the likelihood of recurrence in the interim.
We are aware of an issue with slow performance for eInvoice Connect. Our team is actively working on a resolution.
We are aware that some customers may be experiencing slow performance. We are continuing to investigate this issue.
A fix for this issue is being tested and we will provide a daily update.
We are progressing with the testing phase of the fix and will provide an update tomorrow.
This incident has been resolved.
We are aware of an issue with the Analytics feature. Our team is actively working on a resolution. Will provide updates when the service improves.
The issue has been identified and we are working on a fix.
The issue has been resolved.
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