Tungsten Automation EMEA Outage History
Tungsten Automation EMEA is up right nowPingoru has recorded 29 incidents for Tungsten Automation EMEA: 28 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 1 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 572 (0%) |
Incidents, newest first
Minor April 29, 2026 AP Essentials - Slow processing 34m AP Essentials
Started Apr 29, 2026, 02:12 PM UTC· resolved Apr 29, 2026, 02:46 PM UTC
- investigating Apr 29, 2026, 02:12 PM UTC
We are investigating an issue where processing times are taking longer than usual.
- monitoring Apr 29, 2026, 02:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 29, 2026, 02:46 PM UTC
This incident has been resolved.
Minor April 16, 2026 AP Essentials Analytics and Audit Trail Issues 27m AP Essentials
Started Apr 16, 2026, 10:07 AM UTC· resolved Apr 16, 2026, 10:35 AM UTC
- investigating Apr 16, 2026, 10:07 AM UTC
We are currently investigating this issue.
- monitoring Apr 16, 2026, 10:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 16, 2026, 10:35 AM UTC
This incident has been resolved.
Minor March 26, 2026 Printix - Slow Performance 1h 16m Printix
Started Mar 26, 2026, 01:07 PM UTC· resolved Mar 26, 2026, 02:23 PM UTC
- investigating Mar 26, 2026, 01:07 PM UTC
We are aware of an issue causing slow performance for some customers and are working to restore full service as quickly as possible. Further updates will be provided as more information becomes available.
- identified Mar 26, 2026, 01:46 PM UTC
We have identified the issue and are working on a resolution.
- resolved Mar 26, 2026, 02:23 PM UTC
We have identified the reason for the issue, applied measures and restored normal service operation.
- postmortem Apr 16, 2026, 09:06 AM UTC
**Summary** On March 26, 2026, between approximately 13:00 and 14:15 UTC, the Printix EU service again experienced slow performance. Although symptoms were similar to the previous day's incident, the root cause was different. **Root Cause** The incident was caused by a period of unusually high database activity. Certain operations generated long-running queries that exceeded the database's processing capacity, leading to degraded performance and temporary service slowness. **Resolution** Our Operations team identified the source of the excessive database load and took immediate action to restore normal operation. The incident was resolved at approximately 14:15 UTC. **Preventive Measures** Product-level changes are being evaluated to introduce safeguards against operations that could place excessive load on shared infrastructure. Enhanced monitoring for unusual usage patterns and database load is also being implemented.
Minor March 25, 2026 e-Invoice Connect - Service Degradation 1d eInvoice Connect
Started Mar 25, 2026, 10:40 AM UTC· resolved Mar 26, 2026, 10:55 AM UTC
- investigating Mar 25, 2026, 10:40 AM UTC
We are currently experiencing a degradation of service affecting our operations in Poland. This may impact the clearance and retrieval of invoices from KSeF. Our teams are aware of the issue and are actively investigating the root cause. We are working to restore full service as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. Further updates will be provided as more information becomes available.
- monitoring Mar 25, 2026, 04:14 PM UTC
We are continuing to monitor the situation. We have seen improvement in the clearance and retrieval of invoices, with normal flow beginning to resume. Our teams remain engaged and are closely monitoring service stability. Further updates will be provided as more information becomes available.
- resolved Mar 26, 2026, 10:55 AM UTC
Normal service has been restored. The issue affecting clearance and retrieval of invoices has been addressed. We apologize for any inconvenience caused and thank you for your patience.
Minor March 25, 2026 e-Invoice Network - Service Degradation 1d eInvoice Network
Started Mar 25, 2026, 10:39 AM UTC· resolved Mar 26, 2026, 10:54 AM UTC
- investigating Mar 25, 2026, 10:39 AM UTC
We are currently experiencing a degradation of service affecting our operations in Poland and Romania. This may impact the clearance and retrieval of invoices from KSeF and ANAF. Our teams are aware of the issue and are actively investigating the root cause. We are working to restore full service as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. Further updates will be provided as more information becomes available.
- monitoring Mar 25, 2026, 04:14 PM UTC
We are continuing to monitor the situation. We have seen improvement in the clearance and retrieval of invoices, with normal flow beginning to resume. Our teams remain engaged and are closely monitoring service stability. Further updates will be provided as more information becomes available.
- resolved Mar 26, 2026, 10:54 AM UTC
Normal service has been restored. The issue affecting clearance and retrieval of invoices from KSeF and ANAF in Poland and Romania has been addressed. We apologize for any inconvenience caused and thank you for your patience.
Minor March 24, 2026 Printix - Connection issues 22m Printix
Started Mar 24, 2026, 08:18 AM UTC· resolved Mar 24, 2026, 08:40 AM UTC
- investigating Mar 24, 2026, 08:18 AM UTC
We have observed intermittent connection issues with the service and are investigating.
- identified Mar 24, 2026, 08:26 AM UTC
We have identified the issue and are working on a fix.
- monitoring Mar 24, 2026, 08:29 AM UTC
A fix has been applied and we are seeing improvements.
- resolved Mar 24, 2026, 08:40 AM UTC
The issue has been resolved and the service is operational.
Minor March 4, 2026 AP Essentials slow processing in EU 23m AP Essentials
Started Mar 04, 2026, 06:50 AM UTC· resolved Mar 04, 2026, 07:14 AM UTC
- identified Mar 04, 2026, 06:50 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 04, 2026, 06:59 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 04, 2026, 07:14 AM UTC
This incident has been resolved.
Minor February 27, 2026 AP Essentials - Email Service Disruption 3h 43m AP Essentials
Started Feb 27, 2026, 08:22 AM UTC· resolved Feb 27, 2026, 12:06 PM UTC
- investigating Feb 27, 2026, 08:22 AM UTC
We are currently investigating an issue affecting email-based document processing. Some users may experience delays or failures with inbound and outbound email functionality. We will provide further updates as the investigation progresses.
- identified Feb 27, 2026, 09:02 AM UTC
The issue has been identified and we are working on a fix.
- monitoring Feb 27, 2026, 11:06 AM UTC
Corrective measures have been implemented and we are monitoring the results.
- resolved Feb 27, 2026, 12:06 PM UTC
The incident has been resolved - email-based document processing is functioning as expected.
- postmortem Mar 02, 2026, 01:22 PM UTC
Overview On February 27, 2026, the AP Essentials email processing service experienced a disruption affecting both inbound and outbound emails. Inbound invoice emails were not processed, and outbound notifications \(such as password resets and RFI emails\) were not delivered. The issue was caused by degraded connectivity between application components and the production email service within the US environment. As a result, a backlog of emails accumulated prior to resolution. Incident Detail * 08:00 UTC \(Feb 27\) – Issue escalated to Tungsten Cloud Services * 08:22 UTC – Status page updated to Investigating across all regions * 10:07 UTC – Root cause identified: connectivity degradation between application and email service * 10:23 UTC – Corrective actions implemented * 10:42 UTC – Connectivity restored; backlog processing resumed * 11:44 UTC – Email queues fully drained * 12:10 UTC – All queues confirmed at normal levels; status updated to Resolved Resolution The connectivity issue between the application and email service was identified and remediated, restoring normal processing. Email queues were processed in a controlled manner until the backlog was cleared. Full service restoration was confirmed at 12:10 UTC on February 27. Root cause: The incident was caused by connectivity degradation between application servers and the production email service in the US environment, which rendered the email processing service temporarily unresponsive. Improvement actions: * Replacement of the legacy email processing component with a modern, cloud-native service is underway * Improvements of centralised logging and automated alerting for the email processing service to enable proactive detection of failures * Adjustment in the standard operating procedure and change management controls for email processing service failures to ensure faster response times.
Major February 16, 2026 TeN - Portal issues 25m eInvoice Network
Started Feb 16, 2026, 08:51 AM UTC· resolved Feb 16, 2026, 09:17 AM UTC
- investigating Feb 16, 2026, 08:51 AM UTC
We are currently experiencing connectivity issues affecting the Portal. Users may be unable to create invoices through the Portal. Our engineering teams are actively investigating and working to restore functionality.
- identified Feb 16, 2026, 09:12 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 16, 2026, 09:17 AM UTC
The issue has been resolved.
Critical February 11, 2026 Printix - Print Failures 57m Printix
Started Feb 11, 2026, 08:40 PM UTC· resolved Feb 11, 2026, 09:38 PM UTC
- investigating Feb 11, 2026, 08:40 PM UTC
We are currently investigating this issue.
- investigating Feb 11, 2026, 08:50 PM UTC
Our cloud/secure print services is currently suffering intermittent failures, we are working to resolve these as quickly as possible
- investigating Feb 11, 2026, 09:38 PM UTC
We are continuing to investigate this issue.
- resolved Feb 11, 2026, 09:38 PM UTC
This incident has been resolved.
- postmortem Feb 18, 2026, 07:50 AM UTC
**Summary** On February 11, 2026, between approximately 20:40 and 21:38 UTC, the Printix EU cloud printing service experienced intermittent failures. During this period, some customers were unable to load printers in the Administrator portal and cloud printing was temporarily unavailable. Local printing was not affected. **Root Cause** The incident was caused by a performance issue in a key service component responsible for processing internal system messages. When the system experienced a period of unusually high activity, the volume of internal messages generated exceeded the component's processing capacity, leading to increased memory churn, degraded performance and temporary service unavailability. **Resolution** Our Operations team identified the issue and scaled up the affected service component. The system returned to normal operation and the incident was resolved at 21:38 UTC. **Preventive Measures** A patch that addresses the underlying performance issue and reduces memory churn in the affected service component is currently being evaluated for expedited release. In parallel, configuration adjustments are being assessed to reduce the likelihood of recurrence in the interim.
Minor February 9, 2026 eInvoice Connect - Slow Performance 4d 1h eInvoice Connect
Started Feb 09, 2026, 04:55 PM UTC· resolved Feb 13, 2026, 06:00 PM UTC
- investigating Feb 09, 2026, 04:55 PM UTC
We are aware of an issue with slow performance for eInvoice Connect. Our team is actively working on a resolution.
- investigating Feb 10, 2026, 05:28 AM UTC
We are aware that some customers may be experiencing slow performance. We are continuing to investigate this issue.
- identified Feb 11, 2026, 01:44 PM UTC
A fix for this issue is being tested and we will provide a daily update.
- identified Feb 12, 2026, 08:10 PM UTC
We are progressing with the testing phase of the fix and will provide an update tomorrow.
- resolved Feb 13, 2026, 06:00 PM UTC
This incident has been resolved.
Minor February 3, 2026 AP Essentials - Analytics issues 23h 19m AP Essentials
Started Feb 03, 2026, 03:13 PM UTC· resolved Feb 04, 2026, 02:33 PM UTC
- investigating Feb 03, 2026, 03:13 PM UTC
We are aware of an issue with the Analytics feature. Our team is actively working on a resolution. Will provide updates when the service improves.
- identified Feb 04, 2026, 11:18 AM UTC
The issue has been identified and we are working on a fix.
- resolved Feb 04, 2026, 02:33 PM UTC
The issue has been resolved.
Minor December 18, 2025 AP Essentials - SFTP Connectivity Issue 3d 19h AP Essentials
Started Dec 18, 2025, 04:53 PM UTC· resolved Dec 22, 2025, 12:17 PM UTC
- identified Dec 18, 2025, 04:53 PM UTC
We are currently experiencing an issue that may prevent customers using the SFTP target system from receiving documents. To help resolve this issue, please update your IP whitelist to include the following addresses: 191.235.208.12 40.112.90.244 Documents that cannot be sent to your SFTP server will appear with the status Document export failed or Pending correction and will require reverification. Thank you for your cooperation, and we apologise for any inconvenience caused.
- resolved Dec 22, 2025, 12:17 PM UTC
This incident has been resolved.
Minor December 15, 2025 APS - EU slow document processing. 37m AP Essentials
Started Dec 15, 2025, 09:19 AM UTC· resolved Dec 15, 2025, 09:57 AM UTC
- investigating Dec 15, 2025, 09:19 AM UTC
We are currently investigating this issue.
- resolved Dec 15, 2025, 09:57 AM UTC
The issue is now resolved.
Critical December 14, 2025 eInvoice Network - Document processing issue (Invoice, POs and ISS) 2h 44m eInvoice Network
Started Dec 14, 2025, 01:55 PM UTC· resolved Dec 14, 2025, 04:40 PM UTC
- investigating Dec 14, 2025, 01:55 PM UTC
We are currently experiencing an outage of the E-Invoice Document processing services (Invoice, POs and ISS). Investigation is currently in-progress.
- monitoring Dec 14, 2025, 04:17 PM UTC
A fix has been implemented, and we are currently verifying that the affected services are operating as expected.
- resolved Dec 14, 2025, 04:40 PM UTC
This incident has been resolved.
Major December 6, 2025 Supplier Portal - Performance Issues 5h 55m Supplier Portal
Started Dec 06, 2025, 08:24 AM UTC· resolved Dec 06, 2025, 02:19 PM UTC
- investigating Dec 06, 2025, 08:24 AM UTC
We’re currently experiencing performance issues affecting access to the Supplier Portal for some customers. Our team is actively working to restore normal service as quickly as possible. We appreciate your patience and will provide an update once everything is back to normal.
- investigating Dec 06, 2025, 08:44 AM UTC
We’re currently experiencing performance issues affecting access to the Supplier Portal for some customers. Our team is actively working to restore normal service as quickly as possible. We appreciate your patience and will provide an update once everything is back to normal.
- identified Dec 06, 2025, 10:04 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 06, 2025, 11:47 AM UTC
A fix has been implemented, we are monitoring the results and expect full resolution shortly.
- resolved Dec 06, 2025, 02:19 PM UTC
This incident has been resolved.
Minor December 1, 2025 AP Essentials - Slow Performance 6h 2m AP Essentials
Started Dec 01, 2025, 10:19 AM UTC· resolved Dec 01, 2025, 04:22 PM UTC
- identified Dec 01, 2025, 10:19 AM UTC
We are currently experiencing performance issues with AP Essentials. We’re sorry for the disruption this is causing. Our team has identified the cause and is actively working to resolve the issue as quickly as possible. We’ll provide an update once the service is fully restored.
- resolved Dec 01, 2025, 04:22 PM UTC
The performance of the service has now returned to normal. Sorry for any inconvenience this may have caused.
Critical November 18, 2025 eInvoice Network - Portal login issue 2h 33m eInvoice Network
Started Nov 18, 2025, 01:31 PM UTC· resolved Nov 18, 2025, 04:05 PM UTC
- investigating Nov 18, 2025, 01:31 PM UTC
The cause of this incident is identified as the wider service outage from Cloudflare as reported on their status page https://www.cloudflarestatus.com/. As advised on the page, they continue to work to restore service.
- monitoring Nov 18, 2025, 03:04 PM UTC
A fix has been implemented by Cloudflare and we believe the Portal service is stable. We are continuing to monitor for errors to ensure all services are back to normal.
- resolved Nov 18, 2025, 04:05 PM UTC
We have been monitoring throughout the last hour and services have remained stable. Resolving the incident.
Critical November 17, 2025 TeN Portal - Multiple features affected 3h 12m eInvoice Network
Started Nov 17, 2025, 06:31 PM UTC· resolved Nov 17, 2025, 09:43 PM UTC
- investigating Nov 17, 2025, 06:31 PM UTC
We are aware and currently working on a high priority issue affecting multiple features of TeN Portal, including: Reporting Saved invoices Company details
- identified Nov 17, 2025, 09:11 PM UTC
The service status remains unchanged and we continue to work to resolve this incident with our service provider. `
- resolved Nov 17, 2025, 09:43 PM UTC
Full service is now restored after changes made by our team, we apologise for the interruption to service and will investigate fully to ensure the root cause is fully understood and necessary actions taken to avoid reoccurrence.
Minor November 13, 2025 Printix - Delay on Capture scanning 4h 18m Printix
Started Nov 13, 2025, 12:30 PM UTC· resolved Nov 13, 2025, 04:49 PM UTC
- investigating Nov 13, 2025, 12:30 PM UTC
We are currently experiencing a delay with the Capture Scanning service. We are actively working to resolve the issue. Sorry for the inconvenience
- resolved Nov 13, 2025, 04:49 PM UTC
This incident has been resolved.
Minor October 29, 2025 Printix - Intermittent Slowness on Tenant Pages 3h 9m Printix
Started Oct 29, 2025, 05:21 PM UTC· resolved Oct 29, 2025, 08:30 PM UTC
- investigating Oct 29, 2025, 05:21 PM UTC
We are aware of an issue causing Intermittent Slowness on Tenant Pages. Our engineering team is actively working to restore normal service as quickly as possible. Thank you for your patience.
- resolved Oct 29, 2025, 08:30 PM UTC
The issue causing slow performance in the Printix Admin Portal has been resolved. We will continue to monitor the platform to ensure stability. Thank you for your patience during this incident.
Major October 29, 2025 AP Essentials - Issues accessing application 10m AP Essentials
Started Oct 29, 2025, 12:15 PM UTC· resolved Oct 29, 2025, 12:26 PM UTC
- investigating Oct 29, 2025, 12:15 PM UTC
We’re currently experiencing issues affecting access to AP Essentials for customers. Our team is actively working to restore normal service as quickly as possible. We appreciate your patience and will provide an update once everything is back to normal
- resolved Oct 29, 2025, 12:26 PM UTC
This incident has been resolved.
- postmortem Oct 29, 2025, 03:33 PM UTC
**Overview** On October 29, 2025, customers experienced intermittent access issues with AP Essentials. During the incident period, the web application was temporarily unavailable. **Incident Detail** Our monitoring detected an issue affecting the application’s availability. The investigation revealed that a background process running on the application service had become stuck and was consuming system resources, preventing normal operation. The engineering team promptly acted to restore service by increasing application resources and stabilizing the environment. Once the root cause was identified, the problematic process was disabled to prevent further impact. **Resolution** Access to AP Essentials was restored by scaling the application service, which immediately returned functionality for all users. The background process identified as the source of the issue was disabled pending further review. Following these corrective actions, the application has remained stable and fully accessible. **Next Steps / Preventive Actions** * Review and optimize the background process to prevent recurrence. * Keep the process disabled until a stable configuration is verified. * Fine-tune monitoring and alerting thresholds for faster detection of similar issues. * Review workload scheduling to ensure background activities cannot impact core application availability
Minor October 28, 2025 Supplier Portal – Performance Degradation 13d Supplier Portal
Started Oct 28, 2025, 09:24 AM UTC· resolved Nov 10, 2025, 09:28 AM UTC
- investigating Oct 28, 2025, 09:24 AM UTC
We’re currently experiencing performance issues affecting access to the Supplier Portal for some customers. Our team is actively working to restore normal service as quickly as possible. We appreciate your patience and will provide an update once everything is back to normal.
- identified Oct 31, 2025, 04:01 PM UTC
We are still experiencing performance issues affecting some customers. However, our team has made progress in identifying and resolving the underlying causes. We’re continuing to work toward full resolution as quickly as possible
- resolved Nov 10, 2025, 09:28 AM UTC
The performance issue affecting some customers has been resolved. We’ll continue to monitor performance to ensure stability. Thank you for your patience while we worked through this issue.
Minor October 28, 2025 Printix – Intermittent sign-in and printing errors 2h 12m Printix
Started Oct 28, 2025, 08:51 AM UTC· resolved Oct 28, 2025, 11:03 AM UTC
- investigating Oct 28, 2025, 08:51 AM UTC
We are actively investigating this and working on a resolution.
- identified Oct 28, 2025, 09:33 AM UTC
The issue has been identified and we are working on a fix.
- monitoring Oct 28, 2025, 09:47 AM UTC
We have applied mitigation steps and the service is recovering. We will be monitoring the results and provide further updates.
- resolved Oct 28, 2025, 11:03 AM UTC
The issue has been resolved. Our monitoring and customer feedback confirm the service has stabilised. We will provide a more detailed Incident Report in the following days.
- postmortem Nov 04, 2025, 03:16 PM UTC
**Overview** On Oct 24 and Oct 28, 2025, some customers experienced both intermittent errors, when signing in to Printix, and delays or failures when sending print jobs. **Incident Detail** The first incident occurred on Oct 24, between 00:10 and 06:40 UTC. Customers reported intermittent sign-in failures and print jobs that either took several minutes to complete or failed entirely. Despite adjusting internal settings, restarting background services and increasing provisioned capacity, similar symptoms reappeared on Oct 28 starting around 01:00 UTC. Status updates were posted throughout the day, with a patch deployed that addressed the underlying issue at approximately 15:00 UTC. **Resolution** Initial investigation indicated a capacity need, so additional resources were provided, but subsequent and deeper analysis identified a software issue, relating to logging, that was driving up resource consumption. It is highly likely that the busier hours of the day made the service more susceptible to this issue. A software fix was developed and applied to address this fault. **Action Items** To prevent similar issues in the future and ensure the reliability of our services, we have taken the following steps: * Implemented improved monitoring tools to detect potential problems earlier and proactively address them before they impact customers. * Optimized system performance by deploying a patch to resolve the root cause of the issue, addressing excessive memory usage and logging inefficiencies. * Changes were made to better distribute system load, ensuring the service remains stable during high-demand periods. * Further preventive updates in the Printix version are planned as part of ongoing improvements.
Notice October 24, 2025 Printix – Intermittent sign-in and printing errors (Oct 24, 2025) –
Started Oct 24, 2025, 12:15 AM UTC· resolved Oct 24, 2025, 12:15 AM UTC
- resolved Oct 27, 2025, 03:17 PM UTC
Overview On Oct 24, between about 00:10 and 06:40 UTC, some customers experienced intermittent errors when signing in to Printix and sending print jobs. A background service that processes tasks was restarting, which caused short service interruptions and delays. The service has been stable since 07:00 UTC Oct 24, and we have not seen a recurrence. Resolution We adjusted an internal setting and restarted the background service. This removed the trigger for the restarts and restored normal operation. We are monitoring closely and if needed, we will increase resources for this service to provide more headroom.