Tungsten Automation EMEA had 31 outages in the last 2 years totaling 611h 33m of downtime — averaging 1.3 incidents per month.
There were 31 Tungsten Automation EMEA outages since June 6, 2025 totaling 611h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue where processing times are taking longer than usual.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue causing slow performance for some customers and are working to restore full service as quickly as possible. Further updates will be provided as more information becomes available.
We have identified the issue and are working on a resolution.
We have identified the reason for the issue, applied measures and restored normal service operation.
**Summary** On March 26, 2026, between approximately 13:00 and 14:15 UTC, the Printix EU service again experienced slow performance. Although symptoms were similar to the previous day's incident, the root cause was different. **Root Cause** The incident was caused by a period of unusually high database activity. Certain operations generated long-running queries that exceeded the database's processing capacity, leading to degraded performance and temporary service slowness. **Resolution** Our Operations team identified the source of the excessive database load and took immediate action to restore normal operation. The incident was resolved at approximately 14:15 UTC. **Preventive Measures** Product-level changes are being evaluated to introduce safeguards against operations that could place excessive load on shared infrastructure. Enhanced monitoring for unusual usage patterns and database load is also being implemented.
We are currently experiencing a degradation of service affecting our operations in Poland. This may impact the clearance and retrieval of invoices from KSeF. Our teams are aware of the issue and are actively investigating the root cause. We are working to restore full service as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. Further updates will be provided as more information becomes available.
We are continuing to monitor the situation. We have seen improvement in the clearance and retrieval of invoices, with normal flow beginning to resume. Our teams remain engaged and are closely monitoring service stability. Further updates will be provided as more information becomes available.
Normal service has been restored. The issue affecting clearance and retrieval of invoices has been addressed. We apologize for any inconvenience caused and thank you for your patience.
We are currently experiencing a degradation of service affecting our operations in Poland and Romania. This may impact the clearance and retrieval of invoices from KSeF and ANAF. Our teams are aware of the issue and are actively investigating the root cause. We are working to restore full service as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. Further updates will be provided as more information becomes available.
We are continuing to monitor the situation. We have seen improvement in the clearance and retrieval of invoices, with normal flow beginning to resume. Our teams remain engaged and are closely monitoring service stability. Further updates will be provided as more information becomes available.
Normal service has been restored. The issue affecting clearance and retrieval of invoices from KSeF and ANAF in Poland and Romania has been addressed. We apologize for any inconvenience caused and thank you for your patience.
We have observed intermittent connection issues with the service and are investigating.
We have identified the issue and are working on a fix.
A fix has been applied and we are seeing improvements.
The issue has been resolved and the service is operational.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing connectivity issues affecting the Portal. Users may be unable to create invoices through the Portal. Our engineering teams are actively investigating and working to restore functionality.
The issue has been identified and a fix is being implemented.
The issue has been resolved.
We are aware of an issue with slow performance for eInvoice Connect. Our team is actively working on a resolution.
We are aware that some customers may be experiencing slow performance. We are continuing to investigate this issue.
A fix for this issue is being tested and we will provide a daily update.
We are progressing with the testing phase of the fix and will provide an update tomorrow.
This incident has been resolved.
We are aware of an issue with the Analytics feature. Our team is actively working on a resolution. Will provide updates when the service improves.
The issue has been identified and we are working on a fix.
The issue has been resolved.
We are currently experiencing an issue that may prevent customers using the SFTP target system from receiving documents. To help resolve this issue, please update your IP whitelist to include the following addresses: 191.235.208.12 40.112.90.244 Documents that cannot be sent to your SFTP server will appear with the status Document export failed or Pending correction and will require reverification. Thank you for your cooperation, and we apologise for any inconvenience caused.
This incident has been resolved.
We are currently investigating this issue.
The issue is now resolved.
We are currently experiencing an outage of the E-Invoice Document processing services (Invoice, POs and ISS). Investigation is currently in-progress.
A fix has been implemented, and we are currently verifying that the affected services are operating as expected.
This incident has been resolved.
We’re currently experiencing performance issues affecting access to the Supplier Portal for some customers. Our team is actively working to restore normal service as quickly as possible. We appreciate your patience and will provide an update once everything is back to normal.
We’re currently experiencing performance issues affecting access to the Supplier Portal for some customers. Our team is actively working to restore normal service as quickly as possible. We appreciate your patience and will provide an update once everything is back to normal.
The issue has been identified and a fix is being implemented.
A fix has been implemented, we are monitoring the results and expect full resolution shortly.
This incident has been resolved.
We are currently experiencing performance issues with AP Essentials. We’re sorry for the disruption this is causing. Our team has identified the cause and is actively working to resolve the issue as quickly as possible. We’ll provide an update once the service is fully restored.
The performance of the service has now returned to normal. Sorry for any inconvenience this may have caused.
The cause of this incident is identified as the wider service outage from Cloudflare as reported on their status page https://www.cloudflarestatus.com/. As advised on the page, they continue to work to restore service.
A fix has been implemented by Cloudflare and we believe the Portal service is stable. We are continuing to monitor for errors to ensure all services are back to normal.
We have been monitoring throughout the last hour and services have remained stable. Resolving the incident.
We are aware and currently working on a high priority issue affecting multiple features of TeN Portal, including: Reporting Saved invoices Company details
The service status remains unchanged and we continue to work to resolve this incident with our service provider. `
Full service is now restored after changes made by our team, we apologise for the interruption to service and will investigate fully to ensure the root cause is fully understood and necessary actions taken to avoid reoccurrence.
We are currently experiencing a delay with the Capture Scanning service. We are actively working to resolve the issue. Sorry for the inconvenience
This incident has been resolved.
We are aware of an issue causing Intermittent Slowness on Tenant Pages. Our engineering team is actively working to restore normal service as quickly as possible. Thank you for your patience.
The issue causing slow performance in the Printix Admin Portal has been resolved. We will continue to monitor the platform to ensure stability. Thank you for your patience during this incident.
We’re currently experiencing performance issues affecting access to the Supplier Portal for some customers. Our team is actively working to restore normal service as quickly as possible. We appreciate your patience and will provide an update once everything is back to normal.
We are still experiencing performance issues affecting some customers. However, our team has made progress in identifying and resolving the underlying causes. We’re continuing to work toward full resolution as quickly as possible
The performance issue affecting some customers has been resolved. We’ll continue to monitor performance to ensure stability. Thank you for your patience while we worked through this issue.
Overview On Oct 24, between about 00:10 and 06:40 UTC, some customers experienced intermittent errors when signing in to Printix and sending print jobs. A background service that processes tasks was restarting, which caused short service interruptions and delays. The service has been stable since 07:00 UTC Oct 24, and we have not seen a recurrence. Resolution We adjusted an internal setting and restarted the background service. This removed the trigger for the restarts and restored normal operation. We are monitoring closely and if needed, we will increase resources for this service to provide more headroom.