Printix - Print Failures

Update timeline

1. investigating Feb 11, 2026, 08:40 PM UTC

   We are currently investigating this issue.

2. investigating Feb 11, 2026, 08:50 PM UTC

   Our cloud/secure print services is currently suffering intermittent failures, we are working to resolve these as quickly as possible

3. investigating Feb 11, 2026, 09:38 PM UTC

   We are continuing to investigate this issue.

4. resolved Feb 11, 2026, 09:38 PM UTC

   This incident has been resolved.

5. postmortem Feb 18, 2026, 07:50 AM UTC

   **Summary** On February 11, 2026, between approximately 20:40 and 21:38 UTC, the Printix EU cloud printing service experienced intermittent failures. During this period, some customers were unable to load printers in the Administrator portal and cloud printing was temporarily unavailable. Local printing was not affected. **Root Cause** The incident was caused by a performance issue in a key service component responsible for processing internal system messages. When the system experienced a period of unusually high activity, the volume of internal messages generated exceeded the component's processing capacity, leading to increased memory churn, degraded performance and temporary service unavailability. **Resolution** Our Operations team identified the issue and scaled up the affected service component. The system returned to normal operation and the incident was resolved at 21:38 UTC. **Preventive Measures** A patch that addresses the underlying performance issue and reduces memory churn in the affected service component is currently being evaluated for expedited release. In parallel, configuration adjustments are being assessed to reduce the likelihood of recurrence in the interim.