Tungsten Automation EMEA incident
TeN Portal - Multiple features affected
Resolved after 3 hours 12 minutes, affecting eInvoice Network, on November 17, 2025.
Full service is now restored after changes made by our team, we apologise for the interruption to service and will investigate fully to ensure the root cause is fully understood and necessary actions taken to avoid reoccurrence.
Affected components
Update timeline
- investigating Nov 17, 2025, 06:31 PM UTC
We are aware and currently working on a high priority issue affecting multiple features of TeN Portal, including: Reporting Saved invoices Company details
- identified Nov 17, 2025, 09:11 PM UTC
The service status remains unchanged and we continue to work to resolve this incident with our service provider. `
- resolved Nov 17, 2025, 09:43 PM UTC
Full service is now restored after changes made by our team, we apologise for the interruption to service and will investigate fully to ensure the root cause is fully understood and necessary actions taken to avoid reoccurrence.
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