Tungsten Automation EMEA incident

TeN Portal - Multiple features affected

Critical Resolved View vendor source →

Tungsten Automation EMEA experienced a critical incident on November 17, 2025 affecting eInvoice Network, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 06:31 PM UTC
Resolved
Nov 17, 2025, 09:43 PM UTC
Duration
3h 12m
Detected by Pingoru
Nov 17, 2025, 06:31 PM UTC

Affected components

eInvoice Network

Update timeline

  1. investigating Nov 17, 2025, 06:31 PM UTC

    We are aware and currently working on a high priority issue affecting multiple features of TeN Portal, including: Reporting Saved invoices Company details

  2. identified Nov 17, 2025, 09:11 PM UTC

    The service status remains unchanged and we continue to work to resolve this incident with our service provider. `

  3. resolved Nov 17, 2025, 09:43 PM UTC

    Full service is now restored after changes made by our team, we apologise for the interruption to service and will investigate fully to ensure the root cause is fully understood and necessary actions taken to avoid reoccurrence.