e-Invoice Connect - Service Degradation

Update timeline

1. investigating Mar 25, 2026, 10:40 AM UTC

   We are currently experiencing a degradation of service affecting our operations in Poland. This may impact the clearance and retrieval of invoices from KSeF. Our teams are aware of the issue and are actively investigating the root cause. We are working to restore full service as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. Further updates will be provided as more information becomes available.

2. monitoring Mar 25, 2026, 04:14 PM UTC

   We are continuing to monitor the situation. We have seen improvement in the clearance and retrieval of invoices, with normal flow beginning to resume. Our teams remain engaged and are closely monitoring service stability. Further updates will be provided as more information becomes available.

3. resolved Mar 26, 2026, 10:55 AM UTC

   Normal service has been restored. The issue affecting clearance and retrieval of invoices has been addressed. We apologize for any inconvenience caused and thank you for your patience.