Tungsten Automation EMEA incident

AP Essentials - SFTP Connectivity Issue

Minor Resolved View vendor source →

Tungsten Automation EMEA experienced a minor incident on December 18, 2025 affecting AP Essentials, lasting 3d 19h. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 04:53 PM UTC
Resolved
Dec 22, 2025, 12:17 PM UTC
Duration
3d 19h
Detected by Pingoru
Dec 18, 2025, 04:53 PM UTC

Affected components

AP Essentials

Update timeline

  1. identified Dec 18, 2025, 04:53 PM UTC

    We are currently experiencing an issue that may prevent customers using the SFTP target system from receiving documents. To help resolve this issue, please update your IP whitelist to include the following addresses: 191.235.208.12 40.112.90.244 Documents that cannot be sent to your SFTP server will appear with the status Document export failed or Pending correction and will require reverification. Thank you for your cooperation, and we apologise for any inconvenience caused.

  2. resolved Dec 22, 2025, 12:17 PM UTC

    This incident has been resolved.