AP Essentials - Issues accessing application

Update timeline

1. investigating Oct 29, 2025, 12:15 PM UTC

   We’re currently experiencing issues affecting access to AP Essentials for customers. Our team is actively working to restore normal service as quickly as possible. We appreciate your patience and will provide an update once everything is back to normal

2. resolved Oct 29, 2025, 12:26 PM UTC

   This incident has been resolved.

3. postmortem Oct 29, 2025, 03:33 PM UTC

   **Overview** On October 29, 2025, customers experienced intermittent access issues with AP Essentials. During the incident period, the web application was temporarily unavailable. **Incident Detail** Our monitoring detected an issue affecting the application’s availability. The investigation revealed that a background process running on the application service had become stuck and was consuming system resources, preventing normal operation. The engineering team promptly acted to restore service by increasing application resources and stabilizing the environment. Once the root cause was identified, the problematic process was disabled to prevent further impact. **Resolution** Access to AP Essentials was restored by scaling the application service, which immediately returned functionality for all users. The background process identified as the source of the issue was disabled pending further review. Following these corrective actions, the application has remained stable and fully accessible. **Next Steps / Preventive Actions** * Review and optimize the background process to prevent recurrence. * Keep the process disabled until a stable configuration is verified. * Fine-tune monitoring and alerting thresholds for faster detection of similar issues. * Review workload scheduling to ensure background activities cannot impact core application availability