Printix - Slow Performance

Update timeline

1. investigating Mar 26, 2026, 01:07 PM UTC

   We are aware of an issue causing slow performance for some customers and are working to restore full service as quickly as possible. Further updates will be provided as more information becomes available.

2. identified Mar 26, 2026, 01:46 PM UTC

   We have identified the issue and are working on a resolution.

3. resolved Mar 26, 2026, 02:23 PM UTC

   We have identified the reason for the issue, applied measures and restored normal service operation.

4. postmortem Apr 16, 2026, 09:06 AM UTC

   **Summary** On March 26, 2026, between approximately 13:00 and 14:15 UTC, the Printix EU service again experienced slow performance. Although symptoms were similar to the previous day's incident, the root cause was different. **Root Cause** The incident was caused by a period of unusually high database activity. Certain operations generated long-running queries that exceeded the database's processing capacity, leading to degraded performance and temporary service slowness. **Resolution** Our Operations team identified the source of the excessive database load and took immediate action to restore normal operation. The incident was resolved at approximately 14:15 UTC. **Preventive Measures** Product-level changes are being evaluated to introduce safeguards against operations that could place excessive load on shared infrastructure. Enhanced monitoring for unusual usage patterns and database load is also being implemented.