Trend Micro Outage History
Trend Micro is up right nowPingoru has recorded 172 incidents for Trend Micro: 20 in the last 12 months and 1 in the last 90 days.
Incidents, newest first
Major October 16, 2025 Foundation Bigtable 5xx API Errors 3h 22m TrendAI Vision One™
Started Oct 16, 2025, 06:00 PM UTC· resolved Oct 16, 2025, 09:22 PM UTC
- investigating Oct 16, 2025, 06:00 PM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- investigating Oct 16, 2025, 06:38 PM UTC
Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
- investigating Oct 16, 2025, 08:00 PM UTC
Trend Micro service engineers are still addressing an ongoing issue; however, some services may currently be partially or intermittently available. We are continuing to work towards a resolution and restoring full services as soon as possible. More information will be posted as available, and we greatly appreciate your patience.
- monitoring Oct 16, 2025, 09:00 PM UTC
Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.
- resolved Oct 16, 2025, 09:22 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major October 8, 2025 Apex One Agent Error – TmUmEvt.dll “Bad Image” 6d 15h Apex One as a Service
Started Oct 08, 2025, 08:00 AM UTC· resolved Oct 14, 2025, 11:00 PM UTC
- investigating Oct 08, 2025, 08:00 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- investigating Oct 10, 2025, 12:00 PM UTC
Trend Micro service engineers have successfully identified the cause of the incident and are actively deploying a solution to mitigate the impact. We greatly appreciate your patience while we are returning services to normal functioning.
- resolved Oct 14, 2025, 11:00 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major October 8, 2025 V1ES – TmUmEvt.dll “Bad Image” 6d 15h TrendAI Vision One™
Started Oct 08, 2025, 08:00 AM UTC· resolved Oct 14, 2025, 11:00 PM UTC
- investigating Oct 08, 2025, 08:00 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- investigating Oct 10, 2025, 12:00 PM UTC
Trend Micro service engineers have successfully identified the cause of the incident and are actively deploying a solution to mitigate the impact. We greatly appreciate your patience while we are returning services to normal functioning.
- resolved Oct 14, 2025, 11:00 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major October 8, 2025 Trend Vision One Workbench App internal error 30m TrendAI Vision One™
Started Oct 08, 2025, 05:35 AM UTC· resolved Oct 08, 2025, 06:05 AM UTC
- investigating Oct 08, 2025, 05:35 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- resolved Oct 08, 2025, 06:05 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major October 8, 2025 Unstable login issues 2h 50m Cloud Edge
Started Oct 08, 2025, 12:00 AM UTC· resolved Oct 08, 2025, 02:50 AM UTC
- investigating Oct 08, 2025, 12:00 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- resolved Oct 08, 2025, 02:50 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major September 30, 2025 Compliance Management App showing Temporary Issue 17h 30m TrendAI Vision One™
Started Sep 30, 2025, 09:30 PM UTC· resolved Oct 01, 2025, 03:00 PM UTC
- investigating Sep 30, 2025, 09:30 PM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- investigating Oct 01, 2025, 06:11 AM UTC
Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
- investigating Oct 01, 2025, 07:20 AM UTC
Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
- investigating Oct 01, 2025, 01:26 PM UTC
Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
- resolved Oct 01, 2025, 03:00 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major September 11, 2025 Observed Attack Techniques App showing temporary issue 3m TrendAI Vision One™
Started Sep 11, 2025, 10:30 AM UTC· resolved Sep 11, 2025, 10:33 AM UTC
- investigating Sep 11, 2025, 10:30 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- resolved Sep 11, 2025, 10:33 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major September 11, 2025 Container Image Scanning Page shows Temporary Issue 2h 4m TrendAI Vision One™
Started Sep 11, 2025, 07:41 AM UTC· resolved Sep 11, 2025, 09:45 AM UTC
- investigating Sep 11, 2025, 07:41 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- investigating Sep 11, 2025, 09:18 AM UTC
Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
- investigating Sep 11, 2025, 09:26 AM UTC
Trend Micro service engineers have implemented a solution and are actively monitoring services. We greatly appreciate your patience while we are returning services to normal functioning.
- resolved Sep 11, 2025, 09:45 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major August 18, 2025 User gets Unexpected Error when user create new V1 account 3h 15m TrendAI Vision One™
Started Aug 18, 2025, 06:40 AM UTC· resolved Aug 18, 2025, 09:55 AM UTC
- investigating Aug 18, 2025, 06:40 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- investigating Aug 18, 2025, 08:45 AM UTC
Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
- resolved Aug 18, 2025, 09:55 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major July 29, 2025 Unable to login into Vision One 40m TrendAI Vision One™
Started Jul 29, 2025, 07:45 AM UTC· resolved Jul 29, 2025, 08:25 AM UTC
- investigating Jul 29, 2025, 07:45 AM UTC
Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be degraded or intermittently available. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
- resolved Jul 29, 2025, 08:25 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major July 26, 2025 Test 2h Remote Manager
Started Jul 26, 2025, 08:00 AM UTC· resolved Jul 26, 2025, 10:00 AM UTC
- investigating Jul 26, 2025, 08:00 AM UTC
Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
- resolved Jul 26, 2025, 10:00 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Minor July 26, 2025 Trend Cloud One - Endpoint & Workload Security: Planned Maintenance 7h Trend Cloud One
Started Jul 26, 2025, 03:00 AM UTC· resolved Jul 26, 2025, 10:00 AM UTC
- investigating Jul 26, 2025, 03:00 AM UTC
https://docs.trendmicro.com/en-us/documentation/article/trend-micro-cloud-one-main-maintenance-schedule Scheduled general maintenance System maintenance for Trend Cloud One is scheduled for all regions between 03:00 and 10:00 UTC on Saturday, July 26, 2025. During this period, the following services will be unavailable: Trend Cloud One - Endpoint & Workload Security agent connections. Administration and API access to the Trend Cloud One - Endpoint & Workload Security console. Event forwarding (for example, SNS and syslog). This maintenance window does not impact protection provided by existing Trend Cloud One - Workload Security agents. Agents activated prior to the maintenance window will continue to provide protection until the service is restored. Trend Micro allocates 7 hours for maintenance, but strives to finish this work as quickly as possible.
- resolved Jul 26, 2025, 10:00 AM UTC
Trend Cloud One - Endpoint & Workload Security: Planned Maintenance
Major July 22, 2025 Endpoint Inventory App showing Access Denied 1h 8m TrendAI Vision One™
Started Jul 22, 2025, 05:12 AM UTC· resolved Jul 22, 2025, 06:20 AM UTC
- investigating Jul 22, 2025, 05:12 AM UTC
Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
- resolved Jul 22, 2025, 06:20 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major July 14, 2025 Server and Workload Protection is inaccessible 27m TrendAI Vision One™
Started Jul 14, 2025, 11:33 AM UTC· resolved Jul 14, 2025, 12:00 PM UTC
- investigating Jul 14, 2025, 11:33 AM UTC
Server and Workload Protection is inaccessible
- investigating Jul 14, 2025, 11:59 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- resolved Jul 14, 2025, 11:59 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
- resolved Jul 14, 2025, 12:00 PM UTC
Server and Workload Protection is inaccessible
Major July 14, 2025 Trend Cloud One -Workload Security 26m Trend Cloud One
Started Jul 14, 2025, 11:33 AM UTC· resolved Jul 14, 2025, 11:59 AM UTC
- investigating Jul 14, 2025, 11:33 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- resolved Jul 14, 2025, 11:59 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major July 10, 2025 Server & Workload Protection is inaccessible 50m TrendAI Vision One™
Started Jul 10, 2025, 07:50 AM UTC· resolved Jul 10, 2025, 08:40 AM UTC
- investigating Jul 10, 2025, 07:50 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- resolved Jul 10, 2025, 08:40 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major July 10, 2025 Trend Cloud One - Unable to access console in Cloud One Workload Security 50m Trend Cloud One
Started Jul 10, 2025, 07:50 AM UTC· resolved Jul 10, 2025, 08:40 AM UTC
- investigating Jul 10, 2025, 07:50 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- resolved Jul 10, 2025, 08:40 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major May 28, 2025 [Proactive Monitoring][V1 SEP and SWP are inaccessible] 1h TrendAI Vision One™
Started May 28, 2025, 02:50 AM UTC· resolved May 28, 2025, 03:50 AM UTC
- investigating May 28, 2025, 02:50 AM UTC
When user login to Standard Endpoint Protection and Server and Workload Protection unable to access its.
- resolved May 28, 2025, 03:50 AM UTC
Back-End team restarted pod Checked all regions and all regions were recovered
Major May 22, 2025 Unable to Access Console 37m Trend Cloud One
Started May 22, 2025, 04:53 AM UTC· resolved May 22, 2025, 05:30 AM UTC
- investigating May 22, 2025, 04:53 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- resolved May 22, 2025, 05:30 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major May 19, 2025 TMES - Sender IP not allowed 3h 53m Trend Micro Email Security
Started May 19, 2025, 05:07 PM UTC· resolved May 19, 2025, 09:00 PM UTC
- investigating May 19, 2025, 05:07 PM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- investigating May 19, 2025, 07:40 PM UTC
Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
- resolved May 19, 2025, 09:00 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major May 1, 2025 V1 console won't be shown after log-in 2h 59m TrendAI Vision One™
Started May 01, 2025, 02:39 AM UTC· resolved May 01, 2025, 05:38 AM UTC
- investigating May 01, 2025, 02:39 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- investigating May 01, 2025, 04:22 AM UTC
Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
- investigating May 01, 2025, 05:30 AM UTC
Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
- resolved May 01, 2025, 05:38 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Minor April 28, 2025 Endpoint Security Polices unable to change the status enable/disable 9h 52m TrendAI Vision One™
Started Apr 28, 2025, 05:08 AM UTC· resolved Apr 28, 2025, 03:00 PM UTC
- investigating Apr 28, 2025, 05:08 AM UTC
Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be degraded or intermittently available. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
- investigating Apr 28, 2025, 06:50 AM UTC
Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will be posted as available, and we greatly appreciate your patience as we work to a resolution.
- investigating Apr 28, 2025, 08:50 AM UTC
Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.
- resolved Apr 28, 2025, 03:00 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Minor April 22, 2025 502 bad gateway error and 5XX errors in Proactive Monitoring 10h TrendAI Vision One™
Started Apr 22, 2025, 04:00 PM UTC· resolved Apr 23, 2025, 02:00 AM UTC
- investigating Apr 22, 2025, 04:00 PM UTC
502 bad gateway error and 5XX errors in Proactive Monitoring
- resolved Apr 23, 2025, 02:00 AM UTC
502 bad gateway error and 5XX errors in Proactive Monitoring
Major April 22, 2025 Server & Workload Protection : Send Policy Failed (NullPointerException: null) in All Region 5h 8m TrendAI Vision One™
Started Apr 22, 2025, 01:28 PM UTC· resolved Apr 22, 2025, 06:36 PM UTC
- investigating Apr 22, 2025, 01:28 PM UTC
Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.
- monitoring Apr 22, 2025, 05:46 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has mitigated the issue. All affected services are being continually monitored internally.
- resolved Apr 22, 2025, 06:36 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major April 22, 2025 Send Policy Failed (NullPointerException: null) in All Region 5h 8m Trend Cloud One
Started Apr 22, 2025, 01:28 PM UTC· resolved Apr 22, 2025, 06:36 PM UTC
- investigating Apr 22, 2025, 01:28 PM UTC
Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.
- monitoring Apr 22, 2025, 05:46 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has mitigated the issue. All affected services are being continually monitored internally.
- resolved Apr 22, 2025, 06:36 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.