Trend Micro experienced a major incident on May 1, 2025 affecting TrendAI Vision One™, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 01, 2025, 02:39 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- investigating May 01, 2025, 04:22 AM UTC
Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
- investigating May 01, 2025, 05:30 AM UTC
Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
- resolved May 01, 2025, 05:38 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.