Trend Micro incident
Endpoint Security Polices unable to change the status enable/disable
Trend Micro experienced a minor incident on April 28, 2025 affecting TrendAI Vision One™, lasting 9h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2025, 05:08 AM UTC
Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be degraded or intermittently available. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
- investigating Apr 28, 2025, 06:50 AM UTC
Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will be posted as available, and we greatly appreciate your patience as we work to a resolution.
- investigating Apr 28, 2025, 08:50 AM UTC
Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.
- resolved Apr 28, 2025, 03:00 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.