Trend Micro incident
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Trend Micro experienced a major incident on September 11, 2025 affecting TrendAI Vision One™, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2025, 07:41 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- investigating Sep 11, 2025, 09:18 AM UTC
Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
- investigating Sep 11, 2025, 09:26 AM UTC
Trend Micro service engineers have implemented a solution and are actively monitoring services. We greatly appreciate your patience while we are returning services to normal functioning.
- resolved Sep 11, 2025, 09:45 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.