Trend Micro incident

User gets Unexpected Error when user create new V1 account

Trend Micro experienced a major incident on August 18, 2025 affecting TrendAI Vision One™, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started: Aug 18, 2025, 06:40 AM UTC
Resolved: Aug 18, 2025, 09:55 AM UTC
Duration: 3h 15m
Detected by Pingoru: Aug 18, 2025, 06:40 AM UTC

Affected components

TrendAI Vision One™

Update timeline

investigating Aug 18, 2025, 06:40 AM UTC

Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
investigating Aug 18, 2025, 08:45 AM UTC

Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
resolved Aug 18, 2025, 09:55 AM UTC

Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.