Trend Micro experienced a major incident on May 19, 2025 affecting Trend Micro Email Security, lasting 3h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2025, 05:07 PM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- investigating May 19, 2025, 07:40 PM UTC
Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
- resolved May 19, 2025, 09:00 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.