Trend Micro incident

Server & Workload Protection : Send Policy Failed (NullPointerException: null) in All Region

Major Resolved View vendor source →

Trend Micro experienced a major incident on April 22, 2025 affecting TrendAI Vision One™, lasting 5h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2025, 01:28 PM UTC
Resolved
Apr 22, 2025, 06:36 PM UTC
Duration
5h 8m
Detected by Pingoru
Apr 22, 2025, 01:28 PM UTC

Affected components

TrendAI Vision One™

Update timeline

  1. investigating Apr 22, 2025, 01:28 PM UTC

    Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  2. monitoring Apr 22, 2025, 05:46 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has mitigated the issue. All affected services are being continually monitored internally.

  3. resolved Apr 22, 2025, 06:36 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.