Trend Micro Outage History

Trend Micro is up right now

Pingoru has recorded 172 incidents for Trend Micro: 20 in the last 12 months and 1 in the last 90 days.

Source: status.trendmicro.com

172incidents recorded
20last 12 months
1last 90 days
5 daystypical duration

Incidents, newest first

Minor October 31, 2026 Trend Cloud One - Endpoint & Workload Security: Planned Maintenance 6h 42m Trend Cloud One

Started Oct 31, 2026, 03:00 AM UTC· resolved Oct 31, 2026, 09:42 AM UTC

  1. investigating Oct 31, 2026, 03:00 AM UTC

    https://docs.trendmicro.com/en-us/documentation/article/trend-micro-cloud-one-main-maintenance-schedule Scheduled general maintenance System maintenance for Trend Cloud One is scheduled for all regions between 03:00 and 10:00 UTC on Saturday, October 31, 2026. During this window, Agent status, console and API access for Trend Cloud One - Endpoint & Workload Security will be unavailable. This maintenance window does not impact protection provided by existing Trend Cloud One - Endpoint & Workload Security agents. Agents activated prior to the maintenance window will continue to provide protection until the service is restored. Service is expected to be fully restored by the end of the maintenance window, and we will update this page once maintenance is complete.

  2. resolved Oct 31, 2026, 05:30 PM UTC

    We are pleased to inform you that our planned maintenance has successfully completed. We appreciate your patience and apologize for any inconvenience this may have caused.

Read the full incident report →

Major August 13, 2026 Agent Offline in V1 SWP and C1WS in eu-central-1 region 5h Trend Cloud One

Started Aug 13, 2026, 03:30 AM UTC· resolved Aug 13, 2026, 08:30 AM UTC

  1. investigating Aug 13, 2026, 03:30 AM UTC

    TrendAI service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  2. resolved Aug 13, 2026, 08:30 AM UTC

    TrendAI service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →

Major July 24, 2026 Managed Detection & Response Service Impacted by Microsoft Outage — Operating Normally on Backup 3h 30m Managed Detection and Response

Started Jul 24, 2026, 03:30 PM UTC· resolved Jul 24, 2026, 07:00 PM UTC

  1. investigating Jul 24, 2026, 03:30 PM UTC

    A Microsoft outage is affecting our primary service provider. We have failed over to our backup systems, and operations are normal. We're monitoring the situation and will post updates as needed.

  2. resolved Jul 24, 2026, 07:00 PM UTC

    TrendAI service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal, and the issue has been resolved.

Read the full incident report →

Major July 23, 2026 Connectivity Issue occurring due to Azure Issue 5h 30m Cloud App Security

Started Jul 23, 2026, 03:00 PM UTC· resolved Jul 23, 2026, 08:30 PM UTC

  1. investigating Jul 23, 2026, 03:00 PM UTC

    TrendAI service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  2. monitoring Jul 23, 2026, 06:46 PM UTC

    TrendAI service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  3. resolved Jul 23, 2026, 08:30 PM UTC

    TrendAI service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →

Minor June 26, 2026 System Status Online – TrendAI Vision One™ for Service Providers

Started Jun 26, 2026, 09:00 AM UTC· resolved Jun 26, 2026, 09:00 AM UTC

  1. resolved Jun 26, 2026, 09:00 AM UTC

    The system is operating normally.

Read the full incident report →

Major May 28, 2026 V1 Server & Workload Protection service unstable due to unhealthy nodes in EU region 10h 20m Trend Cloud One

Started May 28, 2026, 09:40 AM UTC· resolved May 28, 2026, 08:00 PM UTC

  1. investigating May 28, 2026, 09:40 AM UTC

    TrendAI service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  2. monitoring May 28, 2026, 09:50 AM UTC

    TrendAI service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will be posted as available, and we greatly appreciate your patience as we work to a resolution.

  3. investigating May 28, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution

  4. resolved May 28, 2026, 08:00 PM UTC

    TrendAI service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal, and the issue has been resolved.

Read the full incident report →

Major May 6, 2026 Trend Vision JP Login shows Invalid User 3h TrendAI Vision One™

Started May 06, 2026, 01:00 PM UTC· resolved May 06, 2026, 04:00 PM UTC

  1. investigating May 06, 2026, 01:00 PM UTC

    TrendAI service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  2. resolved May 06, 2026, 04:00 PM UTC

    TrendAI service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →

Major April 13, 2026 Trend Vision One Security Playbooks shows no data visible 2h 15m TrendAI Vision One™

Started Apr 13, 2026, 11:45 PM UTC· resolved Apr 14, 2026, 02:00 AM UTC

  1. investigating Apr 13, 2026, 11:45 PM UTC

    TrendAI service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  2. investigating Apr 14, 2026, 01:30 AM UTC

    TrendAI service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  3. resolved Apr 14, 2026, 02:00 AM UTC

    TrendAI service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →

Major April 9, 2026 ZTSA Secure Access Rules High Latency and Multiple Errors 1h TrendAI Vision One™

Started Apr 09, 2026, 03:30 PM UTC· resolved Apr 09, 2026, 04:30 PM UTC

  1. investigating Apr 09, 2026, 03:30 PM UTC

    TrendAI service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  2. resolved Apr 09, 2026, 04:30 PM UTC

    TrendAI service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →

Major March 11, 2026 V1 multiple services down due to FBT 5xx errors 2h 39m TrendAI Vision One™

Started Mar 11, 2026, 12:16 AM UTC· resolved Mar 11, 2026, 02:55 AM UTC

  1. investigating Mar 11, 2026, 12:16 AM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  2. monitoring Mar 11, 2026, 01:48 AM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  3. resolved Mar 11, 2026, 02:55 AM UTC

    TrendAI service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →

Major March 1, 2026 XBC, XES functions unavailable 6d 2h TrendAI Vision One™

Started Mar 01, 2026, 11:00 PM UTC· resolved Mar 08, 2026, 01:00 AM UTC

  1. investigating Mar 01, 2026, 11:00 PM UTC

    TrendAI service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  2. investigating Mar 02, 2026, 02:00 AM UTC

    Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  3. investigating Mar 02, 2026, 06:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue; however, some services may currently be partially or intermittently available. We are continuing to work towards a resolution and restoring full services as soon as possible. More information will be posted as available, and we greatly appreciate your patience.

  4. investigating Mar 04, 2026, 07:30 AM UTC

    TrendAI service engineers are continuing to work towards a resolution and restoring full services as soon as possible; however, some services may currently be partially or intermittently available. More information will be posted as available, and we greatly appreciate your patience.

  5. investigating Mar 04, 2026, 04:39 PM UTC

    The root cause has been addressed and maintenance mode has been lifted. Service availability has been restored; however, a delay may be experienced in new policy/setting changes taking effect as changes will be processed when the backlog has cleared (estimated backlog processing time: up to 24 hours). We apologize for the inconvenience and greatly appreciate your patience as services are fully recovering.

  6. investigating Mar 05, 2026, 05:30 PM UTC

    The root cause has been addressed and maintenance mode has been lifted. Service availability has been restored. Backlog processing has completed for the AU, CA, JP, IN, and UK regions; however, backlog processing is still ongoing in the EU, SG, and US regions. As a result, there may be a delay in new policy or setting changes taking effect until the remaining backlog has cleared. We apologize for the inconvenience and greatly appreciate your patience as services are fully recovering.

  7. investigating Mar 06, 2026, 04:30 AM UTC

    The root cause has been addressed and maintenance mode has been lifted. Service availability has been restored. Backlog processing has completed for the AU, CA, JP, IN, SG, and UK regions; however, backlog processing is still ongoing in the EU and US regions. As a result, there may be a delay in new policy or setting changes taking effect until the remaining backlog has cleared. We apologize for the inconvenience and greatly appreciate your patience as services are fully recovering.

  8. investigating Mar 07, 2026, 02:00 AM UTC

    The root cause has been addressed and maintenance mode has been lifted. Service availability has been restored. Backlog processing has completed for the AU, CA, JP, IN, SG, UK and US regions; however, backlog processing is still ongoing in the EU region. As a result, there may be a delay in new policy or setting changes taking effect until the remaining backlog has cleared. We apologize for the inconvenience and greatly appreciate your patience as services are fully recovering.

  9. resolved Mar 08, 2026, 01:00 AM UTC

    TrendAI service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →

Major March 1, 2026 Vision One Services Unavailable in MEA 77d 17h TrendAI Vision One™

Started Mar 01, 2026, 11:00 PM UTC· resolved May 18, 2026, 04:00 PM UTC

  1. investigating Mar 01, 2026, 11:00 PM UTC

    TrendAI service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  2. investigating Mar 02, 2026, 02:00 AM UTC

    TrendAI service engineers have identified the cause of the incident and are investigating a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  3. investigating Mar 03, 2026, 01:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  4. investigating Mar 04, 2026, 07:30 AM UTC

    TrendAI service engineers are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience.

  5. investigating Mar 05, 2026, 10:00 PM UTC

    TrendAI service engineers are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience.

  6. investigating Mar 06, 2026, 05:30 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  7. investigating Mar 08, 2026, 01:00 AM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  8. investigating Mar 09, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  9. investigating Mar 10, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  10. investigating Mar 11, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  11. investigating Mar 12, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  12. investigating Mar 13, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  13. investigating Mar 14, 2026, 04:00 AM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  14. investigating Mar 15, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  15. investigating Mar 16, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  16. investigating Mar 17, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  17. investigating Mar 18, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  18. investigating Mar 19, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  19. investigating Mar 20, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  20. investigating Mar 21, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  21. investigating Mar 22, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  22. investigating Mar 23, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  23. investigating Mar 24, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  24. investigating Mar 25, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  25. investigating Mar 26, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  26. investigating Mar 27, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  27. investigating Mar 30, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  28. investigating Mar 31, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  29. investigating Apr 01, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  30. investigating Apr 02, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  31. investigating Apr 03, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  32. investigating Apr 05, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  33. investigating Apr 06, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  34. investigating Apr 07, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  35. investigating Apr 08, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  36. investigating Apr 09, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  37. investigating Apr 10, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  38. investigating Apr 13, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  39. investigating May 12, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  40. investigating May 18, 2026, 04:00 PM UTC

    TrendAI service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

Read the full incident report →

Major February 13, 2026 FBT 5xx Errors showing in Vision One Console 10h TrendAI Vision One™

Started Feb 13, 2026, 08:00 AM UTC· resolved Feb 13, 2026, 06:00 PM UTC

  1. investigating Feb 13, 2026, 08:00 AM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  2. investigating Feb 13, 2026, 08:30 AM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  3. investigating Feb 13, 2026, 09:30 AM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  4. investigating Feb 13, 2026, 10:30 AM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  5. investigating Feb 13, 2026, 11:30 AM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  6. investigating Feb 13, 2026, 01:00 PM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  7. investigating Feb 13, 2026, 02:00 PM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  8. investigating Feb 13, 2026, 04:00 PM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  9. investigating Feb 13, 2026, 05:00 PM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  10. resolved Feb 13, 2026, 06:00 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →

Major February 13, 2026 [CEGP]Outbound issue: Cannot send the emails successfully to some Microsoft email services. 3d 16h TrendAI Vision One™

Started Feb 13, 2026, 04:00 AM UTC· resolved Feb 16, 2026, 08:30 PM UTC

  1. investigating Feb 13, 2026, 04:00 AM UTC

    Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  2. investigating Feb 13, 2026, 04:30 AM UTC

    Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  3. monitoring Feb 13, 2026, 05:30 AM UTC

    Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will be posted as available, and we greatly appreciate your patience as we work to a resolution.

  4. investigating Feb 13, 2026, 06:30 AM UTC

    Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will be posted as available, and we greatly appreciate your patience as we work to a resolution.

  5. investigating Feb 13, 2026, 07:00 AM UTC

    Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will be posted as available, and we greatly appreciate your patience as we work to a resolution.

  6. investigating Feb 13, 2026, 08:00 AM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  7. investigating Feb 13, 2026, 08:30 AM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  8. investigating Feb 13, 2026, 09:30 AM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  9. investigating Feb 13, 2026, 10:30 AM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  10. investigating Feb 13, 2026, 11:30 AM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  11. investigating Feb 13, 2026, 01:00 PM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  12. investigating Feb 13, 2026, 02:00 PM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  13. investigating Feb 13, 2026, 03:00 PM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  14. investigating Feb 14, 2026, 02:00 AM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  15. investigating Feb 15, 2026, 02:00 AM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  16. investigating Feb 15, 2026, 08:00 AM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  17. resolved Feb 16, 2026, 08:30 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →

Major February 13, 2026 Outbound issue: Cannot send the emails successfully to some Microsoft email services. 3d 16h Trend Micro Email Security

Started Feb 13, 2026, 04:00 AM UTC· resolved Feb 16, 2026, 08:30 PM UTC

  1. investigating Feb 13, 2026, 04:00 AM UTC

    Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  2. investigating Feb 13, 2026, 04:30 AM UTC

    Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  3. monitoring Feb 13, 2026, 05:30 AM UTC

    Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will be posted as available, and we greatly appreciate your patience as we work to a resolution.

  4. investigating Feb 13, 2026, 06:30 AM UTC

    Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will be posted as available, and we greatly appreciate your patience as we work to a resolution.

  5. investigating Feb 13, 2026, 07:00 AM UTC

    Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will be posted as available, and we greatly appreciate your patience as we work to a resolution.

  6. investigating Feb 13, 2026, 02:00 PM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  7. investigating Feb 13, 2026, 03:00 PM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  8. investigating Feb 14, 2026, 02:00 AM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  9. investigating Feb 14, 2026, 08:00 AM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  10. investigating Feb 15, 2026, 02:00 AM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  11. investigating Feb 15, 2026, 08:00 AM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  12. resolved Feb 16, 2026, 08:30 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →

Major November 18, 2025 Unable to access console 1h 26m Worry-Free Business Security Services

Started Nov 18, 2025, 01:50 AM UTC· resolved Nov 18, 2025, 03:16 AM UTC

  1. investigating Nov 18, 2025, 01:50 AM UTC

    Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  2. resolved Nov 18, 2025, 03:16 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →

Major November 17, 2025 Trend Vision One Service Gateway Management internal server error 1h TrendAI Vision One™

Started Nov 17, 2025, 05:00 AM UTC· resolved Nov 17, 2025, 06:00 AM UTC

  1. investigating Nov 17, 2025, 05:00 AM UTC

    Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  2. resolved Nov 17, 2025, 06:00 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →

Major November 13, 2025 ZTSA Private access Connectors are disconnected 14h 36m TrendAI Vision One™

Started Nov 13, 2025, 12:00 PM UTC· resolved Nov 14, 2025, 02:36 AM UTC

  1. investigating Nov 13, 2025, 12:00 PM UTC

    Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  2. investigating Nov 13, 2025, 03:00 PM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  3. investigating Nov 13, 2025, 06:00 PM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  4. investigating Nov 13, 2025, 07:05 PM UTC

    Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  5. investigating Nov 13, 2025, 10:00 PM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  6. monitoring Nov 14, 2025, 01:00 AM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  7. investigating Nov 14, 2025, 02:00 AM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  8. resolved Nov 14, 2025, 02:36 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →

Major November 12, 2025 Server and Workload Protection unstable access to console in sg-1 region 1d 3h TrendAI Vision One™

Started Nov 12, 2025, 01:00 PM UTC· resolved Nov 13, 2025, 04:00 PM UTC

  1. investigating Nov 12, 2025, 01:00 PM UTC

    Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  2. investigating Nov 12, 2025, 04:30 PM UTC

    Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  3. monitoring Nov 12, 2025, 07:30 PM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  4. investigating Nov 13, 2025, 07:30 AM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  5. resolved Nov 13, 2025, 04:00 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →

Major November 12, 2025 Unstable access to console in sg-1 region 1d 3h Trend Cloud One

Started Nov 12, 2025, 01:00 PM UTC· resolved Nov 13, 2025, 04:00 PM UTC

  1. investigating Nov 12, 2025, 01:00 PM UTC

    Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  2. investigating Nov 12, 2025, 04:30 PM UTC

    Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  3. monitoring Nov 12, 2025, 07:30 PM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  4. investigating Nov 13, 2025, 07:30 AM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  5. resolved Nov 13, 2025, 04:00 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →

Major October 31, 2025 V1ES Services Unstable 21h TrendAI Vision One™

Started Oct 31, 2025, 03:00 AM UTC· resolved Nov 01, 2025, 12:00 AM UTC

  1. investigating Oct 31, 2025, 03:00 AM UTC

    Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  2. investigating Oct 31, 2025, 10:22 AM UTC

    Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  3. investigating Oct 31, 2025, 03:57 PM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  4. investigating Oct 31, 2025, 05:06 PM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  5. investigating Oct 31, 2025, 06:37 PM UTC

    Trend Micro service engineers are still addressing an ongoing issue; however, some services may currently be partially or intermittently available. We are continuing to work towards a resolution and restoring full services as soon as possible. More information will be posted as available, and we greatly appreciate your patience.

  6. investigating Oct 31, 2025, 08:35 PM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  7. resolved Nov 01, 2025, 12:00 AM UTC

    Resolved – issue has been fully resolved Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →

Major October 20, 2025 Trend Vision One Services Unstable 1h 24m TrendAI Vision One™

Started Oct 20, 2025, 02:31 PM UTC· resolved Oct 20, 2025, 03:55 PM UTC

  1. investigating Oct 20, 2025, 02:31 PM UTC

    Trend Micro service engineers believe that the cause of the incident has been identified. A solution to mitigate the impact is being worked on. More information will be posted as available, and we greatly appreciate your patience as we work to a resolution.

  2. resolved Oct 20, 2025, 03:55 PM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →

Major October 20, 2025 Cloud One site inaccessible 2h 28m Trend Cloud One

Started Oct 20, 2025, 07:02 AM UTC· resolved Oct 20, 2025, 09:30 AM UTC

  1. investigating Oct 20, 2025, 07:02 AM UTC

    Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.

  2. investigating Oct 20, 2025, 08:57 AM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  3. resolved Oct 20, 2025, 09:30 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →

Major October 20, 2025 Unstable login issues 4h Trend Micro Email Security

Started Oct 20, 2025, 07:00 AM UTC· resolved Oct 20, 2025, 11:00 AM UTC

  1. investigating Oct 20, 2025, 07:00 AM UTC

    Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  2. investigating Oct 20, 2025, 09:00 AM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  3. monitoring Oct 20, 2025, 09:30 AM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  4. resolved Oct 20, 2025, 11:00 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →

Major October 20, 2025 Trend Vision One Apps Unstable 23h TrendAI Vision One™

Started Oct 20, 2025, 07:00 AM UTC· resolved Oct 21, 2025, 06:00 AM UTC

  1. investigating Oct 20, 2025, 07:00 AM UTC

    Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  2. investigating Oct 20, 2025, 09:00 AM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  3. monitoring Oct 20, 2025, 09:30 AM UTC

    Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.

  4. resolved Oct 20, 2025, 11:00 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

  5. investigating Oct 20, 2025, 11:30 AM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.

  6. investigating Oct 20, 2025, 03:00 PM UTC

    Trend Micro service engineers are still addressing an ongoing issue; however, some services may currently be partially or intermittently available in the Americas region. We are continuing to work towards a resolution and restoring full services as soon as possible. More information will be posted as available, and we greatly appreciate your patience.

  7. investigating Oct 20, 2025, 09:00 PM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  8. investigating Oct 20, 2025, 11:00 PM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  9. investigating Oct 21, 2025, 03:40 AM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  10. investigating Oct 21, 2025, 05:00 AM UTC

    Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.

  11. resolved Oct 21, 2025, 06:00 AM UTC

    Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.

Read the full incident report →