Trend Micro experienced a major incident on July 26, 2025 affecting Remote Manager, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Remote Manager
Update timeline
- investigating Jul 26, 2025, 08:00 AM UTC
Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
- resolved Jul 26, 2025, 10:00 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.