Trend Micro Outage History
Trend Micro is up right nowPingoru has recorded 172 incidents for Trend Micro: 20 in the last 12 months and 1 in the last 90 days.
Incidents, newest first
Major March 14, 2025 Standard Endpoint Protection showing blank page 3h 35m TrendAI Vision One™
Started Mar 14, 2025, 05:00 AM UTC· resolved Mar 14, 2025, 08:35 AM UTC
- investigating Mar 14, 2025, 05:00 AM UTC
Trend Micro service engineers have successfully identified the cause of the incident and are actively developing a solution to mitigate the impact. More information will be posted as available, and we greatly appreciate your patience as we work towards a resolution.
- investigating Mar 14, 2025, 06:40 AM UTC
Trend Micro service engineers are still addressing an ongoing issue. We are continuing to work towards a resolution and restoring services as soon as possible. More information will posted as available, and we greatly appreciate your patience as we work to a resolution.
- resolved Mar 14, 2025, 08:35 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major March 3, 2025 Customer Unable to Access Cloud One Console and SWP Console 26m Trend Cloud One
Started Mar 03, 2025, 10:59 AM UTC· resolved Mar 03, 2025, 11:25 AM UTC
- investigating Mar 03, 2025, 10:59 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- resolved Mar 03, 2025, 11:25 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Minor February 5, 2025 Agent get offline in certain environment 3h Trend Cloud One
Started Feb 05, 2025, 04:00 AM UTC· resolved Feb 05, 2025, 07:00 AM UTC
- investigating Feb 05, 2025, 04:00 AM UTC
Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be degraded or intermittently available. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
- resolved Feb 05, 2025, 07:00 AM UTC
There were agent crash issue caused inside the nodes, C1WS service availability is not affected. If any customer experience agent crash in similar time period, please contact technical support for help.
Major February 3, 2025 Cannot get License Information in License app and continuous reload in other apps (SEP, SWP, etc) 3h TrendAI Vision One™
Started Feb 03, 2025, 11:00 AM UTC· resolved Feb 03, 2025, 02:00 PM UTC
- investigating Feb 03, 2025, 11:00 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- investigating Feb 03, 2025, 01:25 PM UTC
Trend Micro service engineers have implemented a solution and are actively monitoring services. We greatly appreciate your patience while we are returning services to normal functioning.
- resolved Feb 03, 2025, 02:00 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major February 3, 2025 Console continuously reload in loop impacting multiple apps 1d 4h TrendAI Vision One™
Started Feb 03, 2025, 08:13 AM UTC· resolved Feb 04, 2025, 01:00 PM UTC
- investigating Feb 03, 2025, 08:13 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- investigating Feb 03, 2025, 11:16 AM UTC
Trend Micro service engineers are addressing an ongoing issue where the V1 Portal continuously reloads upon login because the landing page is ASRM. As a workaround, please use the direct URLs for sub-apps to avoid the reload issue while our backend team resolves this problem.
- investigating Feb 03, 2025, 02:03 PM UTC
Trend Micro service engineers are still addressing an ongoing issue; however, some services may currently be partially or intermittently available. We are continuing to work towards a resolution and restoring full services as soon as possible. More information will be posted as available, and we greatly appreciate your patience.
- resolved Feb 04, 2025, 01:00 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major January 20, 2025 An internal error shows up when non-Foundation Vision One account accesses Endpoint Security > Endpoint Inventory 4h 2m TrendAI Vision One™
Started Jan 20, 2025, 05:53 PM UTC· resolved Jan 20, 2025, 09:55 PM UTC
- investigating Jan 20, 2025, 05:53 PM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- resolved Jan 20, 2025, 09:55 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major January 1, 2025 Vision One Network Sensor registration fails 5h 32m TrendAI Vision One™
Started Jan 01, 2025, 01:00 AM UTC· resolved Jan 01, 2025, 06:32 AM UTC
- investigating Jan 01, 2025, 01:00 AM UTC
Trend Micro service engineers are actively investigating a potential issue that may be affecting our customers. Some services may experience temporary degradation or intermittent availability. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work towards a prompt resolution.
- resolved Jan 01, 2025, 06:32 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Major December 18, 2024 Trend Vision One - Operations Dashboard: Unable to view Internet-facing asset in Operations Dashboard 8h 50m TrendAI Vision One™
Started Dec 18, 2024, 01:00 AM UTC· resolved Dec 18, 2024, 09:50 AM UTC
- investigating Dec 18, 2024, 01:00 AM UTC
Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be degraded or intermittently available. We are working to identify the specific impact and resolve the issue as quickly as possible. We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
- investigating Dec 18, 2024, 05:40 AM UTC
Trend Micro service engineers have implemented a solution and are actively monitoring services. We greatly appreciate your patience while we are returning services to normal functioning.
- resolved Dec 18, 2024, 09:50 AM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Minor December 5, 2024 System Status Online – Managed Detection and Response
Started Dec 05, 2024, 08:00 AM UTC· resolved Dec 05, 2024, 08:00 AM UTC
- resolved Dec 05, 2024, 08:00 AM UTC
System Status Online
Major November 22, 2024 Unable to download installer file in Trend Vision One Endpoint Security 4h 29m TrendAI Vision One™
Started Nov 22, 2024, 08:16 AM UTC· resolved Nov 22, 2024, 12:45 PM UTC
- investigating Nov 22, 2024, 08:16 AM UTC
Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
- investigating Nov 22, 2024, 12:30 PM UTC
Trend Micro service engineers have implemented a solution and are monitoring services at this time. We greatly appreciate your patience while we are returning services to normal.
- resolved Nov 22, 2024, 12:45 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.
Minor November 14, 2024 Trend Cloud One - Network Security: Planned Maintenance 2024-11-26 12d 8h Trend Cloud One
Started Nov 14, 2024, 12:00 PM UTC· resolved Nov 26, 2024, 08:40 PM UTC
- resolved Nov 14, 2024, 12:00 PM UTC
Please be advised of a period of planned maintenance where our services may be temporarily affected. Americas & Europe Planned start time: 2024/11/26 04:00 (UTC) Planned end time: 2024/11/26 05:00 (UTC) Asia Pacific & Japan Planned start time: 2024/11/26 20:00 (UTC) Planned end time: 2024/11/26 21:00 (UTC) During this time we will be implementing updates and improvements to enhance the overall service. Registration of new NSVAs and NSVA policy management will be unavailable. We apologize for any inconvenience this may cause.
- resolved Nov 26, 2024, 04:55 AM UTC
Please be advised of a period of planned maintenance where our services may be temporarily affected. Americas & Europe Planned start time: 2024/11/26 04:00 (UTC) Planned end time: 2024/11/26 05:00 (UTC) Asia Pacific & Japan Planned start time: 2024/11/26 20:00 (UTC) Planned end time: 2024/11/26 21:00 (UTC) During this time we will be implementing updates and improvements to enhance the overall service. Registration of new NSVAs and NSVA policy management will be unavailable. We apologize for any inconvenience this may cause.
- investigating Nov 26, 2024, 08:00 PM UTC
Please be advised of a period of planned maintenance where our services may be temporarily affected. Americas & Europe Planned start time: 2024/11/26 04:00 (UTC) Planned end time: 2024/11/26 05:00 (UTC) Asia Pacific & Japan Planned start time: 2024/11/26 20:00 (UTC) Planned end time: 2024/11/26 21:00 (UTC) During this time we will be implementing updates and improvements to enhance the overall service. Registration of new NSVAs and NSVA policy management will be unavailable. We apologize for any inconvenience this may cause.
- resolved Nov 26, 2024, 08:40 PM UTC
We are pleased to inform you that our planned maintenance has successfully completed. We appreciate your patience and apologize for any inconvenience this may have caused.
Major November 13, 2024 Trend Cloud One - Endpoint and Workload Security: Primary tenant relay missing 3h Trend Cloud One
Started Nov 13, 2024, 05:00 PM UTC· resolved Nov 13, 2024, 08:00 PM UTC
- investigating Nov 13, 2024, 05:00 PM UTC
Trend Micro service engineers are currently investigating a potential issue that may be affecting our customers. Some services may be severely degraded or completely unavailable. We are working to identify the specific impact and resolve the issue as quickly as possible.We apologize for the inconvenience and greatly appreciate your patience as we work to a resolution.
- resolved Nov 13, 2024, 08:00 PM UTC
Trend Micro service engineers have confirmed that the implemented solution has resolved the issue. All affected services are considered back to normal and the issue has been resolved.