Trainerize had 20 outages in the last 2 years totaling 282h 25m of downtime — averaging 0.8 incidents per month.
There were 20 Trainerize outages since June 13, 2024 totaling 282h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.
Hi everyone, we're currently experiencing a partial service interruption on the web and mobile apps. Our team is currently investigating and we will be updating everyone as soon as possible.
We are continuing to investigate this issue.
This incident has been resolved.
Hi everyone, we are still investigating reports and working to fully restore the platform and get it to full availability. We will be sharing updates as our engineers confirm everything is in order. We do apologize for the inconvenience. We will update everyone as soon as we have news. Thank you.
✅ Update: Trainerize is back online Hi everyone — Trainerize is now fully operational across both the web and mobile apps. Following our scheduled maintenance earlier this evening, some services didn’t perform as expected and the maintenance window took longer than originally planned. Our engineering team worked through the issue and has now restored the platform to full availability. Our team will continue monitoring the platform closely. — Team ABC Trainerize
Hi everyone, we're aware of an issue causing inability to login to the ABC Trainerize platform from both the web and mobile apps. Our team is actively investigating and will provide an update shortly. We apologize for this inconvenience. Thank you for your patience.
Hi everyone, our team has fully restored services across both our web and mobile platforms. We will continue to closely monitor performance to ensure everything is running smoothly. Thank you for your patience, and we sincerely apologize for any inconvenience this may have caused you and your clients.
Hi everyone, we are still investigating reports of latency on both our web and mobile apps. We will continue to closely monitor performance to ensure everything is running smoothly. Thank you for your patience.
This incident has been resolved.
Hi everyone, we're currently experiencing a partial service interruption on the web app. Our team is currently investigating and we will be updating everyone as soon as possible.
Hi everyone, we experienced a partial service outage from 3:32 - 5:30 PM PST affecting our web app. We are currently back online, and you and your clients can continue using both our web and mobile apps as normal. ✅
Hi everyone, we’re currently experiencing a partial service interruption affecting the ABC Trainerize web and mobile apps. Our team is actively investigating and working toward a resolution. We’ll share updates as they become available. Thank you for your patience, and we apologize for the inconvenience.
The issue causing intermittent timeouts to the ABC Trainerize platform from both the web and mobile app has been resolved. ABC Trainerize is back up and running! We apologize for any inconvenience and thank you for your patience and understanding. If you are experiencing any other issues, please contact us at [email protected].
We experienced a brief service outage from 11:43 AM to 12:20 PM PST that affected both our web and mobile applications, preventing users from logging in. This issue is related to an ongoing incident with our cloud provider AWS (Amazon Web Services) impacting multiple applications. We are currently back online, and you and your clients can continue using both our web and mobile apps as normal. Our team is actively monitoring the situation in collaboration with AWS to ensure everything continues to run smoothly. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout the incident. Thank you for your understanding, The ABC Trainerize Team
Hi everyone, we’ve identified a freeze issue affecting Custom Branded Apps on Android, specific to the latest Trainerize release (v7.190). The problem does not appear on iOS and is isolated to Android devices running this version. Our team is investigating to determine the root cause and implement a fix. We apologize for any inconvenience.
Hi everyone, our team has identified a bug that sneaked in with our latest app update. 😭🐞 We’ve fixed it in the meantime, and we have triggered a batch update for Android with a new version (7.191) which will solve the issue over the next hours or days (fingers crossed our friends over at Google Play Store will process this fix quickly!). The new app version (7.191) resolves the issue. We sincerely apologize for any inconvenience this has caused to clients. PS: Please note that all clients can download and use the Trainerize generic app in the meantime. The ABC Trainerize team.
Hi everyone, all the apps have been resubmitted to the Google Play Store and updates have started to roll out as of August 1st. We will be closing this status update and continuing to monitor. Please make sure you and your clients download the latest versions 7.191+. Thank you!
We're currently experiencing an issue where MyFitnessPal meals may not be syncing through despite having the correct diary settings. Users may experience a "Diary sharing unsuccessful" error when attempting to sync their diary. Our team is aware and actively investigating and working on a fix. We apologize for any inconvenience this may cause. Your patience and understanding are greatly appreciated. Thank you! For real-time updates, please visit: https://status.trainerize.com
We’ve identified the root cause of the MyFitnessPal diary sync issue. The error "Diary sharing unsuccessful" is stemming from the MyFitnessPal side and is affecting some users trying to sync meals. We’re actively working with their team as they investigate and resolve the issue on their end. Thank you for your patience. We'll share another update as soon as more information is available. For real-time updates, visit: status.trainerize.com
Hi Coach, We're happy to let you know that the issue affecting MyFitnessPal diary syncs has now been resolved. Meal data is once again syncing properly in ABC Trainerize. The fix was implemented by the MyFitnessPal team on their end, and our team has applied the necessary changes within ABC Trainerize. We've also re-synced all available data to ensure your experience is seamless moving forward. We are actively monitoring performance to ensure everything remains stable. We appreciate your patience and support while we worked through this alongside MyFitnessPal. If you and your clients continue to experience any issues, please reach out to our support team at [email protected]. Thank you again for your understanding, The Team at ABC Trainerize
We're currently investigating an issue where message notifications (email and mobile push) are not being delivered. We appologize for the inconvenience and we will share updates as they become available.
We are continuing to investigate this issue.
We've resolved the issue affecting message notifications. Email and mobile push notifications should now be delivered as expected. If you are still having issues please reach out to our team. We've identified a separate issue with Fitbit data not syncing in the process and are still actively working to resolve this. We appreciate your patience and will continue to share updates as we make progress.
The Fitbit sync issue has now been resolved, and data should be syncing as expected. If you’re still seeing any delays or issues with either issues, please reach out to our team—we’re here to help! Thanks again for your patience while we got things back on track.
⚠️ Hi everyone, we are currently experiencing a service interruption. Our team is actively working to restore service as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience!
We are continuing to investigate this issue.
✅ Our team has implemented a fix and we are monitoring. Please let us know if you continue to experience any issues. Thank you and we apologize for any inconvenience with the web app tonight.
The issue has been resolved. ABC Trainerize is back up and running! We apologize for any inconveniences and thank you for your patience and understanding. If you are experiencing any other issues, please contact us at [email protected].
⚠️ Hi everyone, we are currently experiencing a service interruption. Our team is actively working to restore service as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience!
Hi everyone, our team has restored access and the web and mobile platforms are fully operational. We are still investigating the root cause. Thank you for your patience tonight! Team ABC Trainerize.
This issue is now resolved.
We are aware of reports that users are having issues with the Calendar & Timeline not loading. This is impacting visibility to activities, meals and summaries. Our team is aware and actively investigating. Thank you for the patience!
We are still actively investigating to determine the root cause of these issues. Thank you to everyone who has reached out to let us know! We will continue to post updates here.
We have identified the root cause and implemented a fix to address it. All features are now back online and accessible. Thank you for the patience while we worked to resolve this issue!
This incident has been resolved.
We are aware that some users are experiencing performance and slowness issues over the past few days. Our team has been hard at work identifying the root cause, and we’ve implemented a fix that we expect will fully resolve these issues by Wednesday, February 26th. You can stay updated online by subscribing to this page! We truly apologize for any inconvenience this may have caused. We’re taking steps to ensure this doesn’t happen again in the future. Thank you for your patience and understanding!
Thanks to the improvements we made during yesterday’s maintenance, we’ve seen significant performance enhancements, and we have decided that a database maintenance is no longer required tonight! What this means for you: ✔️ No downtime tonight – ABC Trainerize will remain fully accessible on web & mobile. ✔️ We’re continuing to monitor and assess further improvements. ✔️ If a database upgrade is needed at a later time, we’ll schedule it in the coming weeks and keep you informed well in advance.
We are aware of reports of users being unable to login to the ABC Trainerize platform both from the web and in app. We are actively investigating and will provide updates as we have them! We apologize for the interruption.
We are continuing to investigate this issue.
We have identified the root cause and are working on a fix.
We have implemented a fix and are testing. Users should be able to login without issue.
This incident has been resolved.
We are aware that some users are having issues logging in and reports of challenges with certain portions of the platform not loading and/or acting inconsistently. We are actively investigating!
We have identified the root cause and implemented a fix! We appreciate your patience while we investigated.
This incident has been resolved.
We are investigating reports that some users are unable to open folders/sections in the side navigation bar from the web including Master Workouts, Programs, and Appointments
We are continuing to investigate this issue.
We have identified the root cause and are working on a fix! As a workaround you can get to your programs, etc. directly: 1. Log into your account from the web 2. Go directly by using this sub url with your ABC Trainerize account. Example: https://.trainerize.com/app/programs -Master Programs: app/programs -Master Workouts: app/workouts -Exercises: app/ExerciseLibrary.aspx -Meals: app/meals -Foods: app/foods -Habits: app/habits
If have implemented a fix and all functions from the web have been restored! Thank you for your patience while we worked to get everything back to normal.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating reports of some users having challenges logging in to their accounts via the web. We are actively investigating.
We are continuing to investigate. Users are now able to login, yet may continue to face degraded functionality and latency.
We have identified the root cause and all users can now login successfully. Thank you for your patience while we investigated!
This incident has been resolved.
We are investigating reports of users not being able to upload progress photos and reports. Our engineering teams are on it! We will share further updates here as we work towards a resolution.
We have determined the root cause and have implemented a fix. All is back to normal! If you are still experiencing challenges please reach out at https://help.trainerize.com
We have confirmed that all is well again. Progress photos and reports can be successfully uploaded. Thank you for the patience as we investigated and resolved this issue.
Due to an unexpected impact from CrowdStrike, a third party provider we use, both our web and apps are currently experiencing server errors. We are working diligently to back out the changes and will provide further updates as we have them.
The issue has been identified and a fix is being implemented.
We are continuing to work on bringing ABC Trainerize back up and reverse the impacts from CrowdStrike. While we do not currently have an ETA, we have all hands on deck working to resolve this as quickly as we can. Thank you for your patience!
Thank you for your continued patience. We are still working towards a resolution.
We continue to work towards a resolution. We will provide further updates as we have them.
We have implemented a series of fixes that have improved performance. We are continuing to test and will provide further updates shortly.
We have rolled back the changes introduced by CrowdStrike and have returned to normal operations! Thank you again for the all the patience as we worked to solve this issue.
This incident has been resolved.
We are aware of an issue effecting users attempting to login to their ABC Trainerize accounts from the web. We are actively investigating and will provide updates as we have them. Note, this does not impact any mobile (Google or Apple) users.
A fix has been implemented and we are monitoring the results.
We have resolved the root cause of the issue and all users are now able to login successfully. If you are still facing challenges please clear your browser cache and try again.