Trainerize experienced a minor incident on June 25, 2025 affecting trainerize web users and trainerize mobile users, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2025, 01:34 PM UTC
We're currently experiencing an issue where MyFitnessPal meals may not be syncing through despite having the correct diary settings. Users may experience a "Diary sharing unsuccessful" error when attempting to sync their diary. Our team is aware and actively investigating and working on a fix. We apologize for any inconvenience this may cause. Your patience and understanding are greatly appreciated. Thank you! For real-time updates, please visit: https://status.trainerize.com
- identified Jun 25, 2025, 05:36 PM UTC
We’ve identified the root cause of the MyFitnessPal diary sync issue. The error "Diary sharing unsuccessful" is stemming from the MyFitnessPal side and is affecting some users trying to sync meals. We’re actively working with their team as they investigate and resolve the issue on their end. Thank you for your patience. We'll share another update as soon as more information is available. For real-time updates, visit: status.trainerize.com
- resolved Jun 26, 2025, 05:47 PM UTC
Hi Coach, We're happy to let you know that the issue affecting MyFitnessPal diary syncs has now been resolved. Meal data is once again syncing properly in ABC Trainerize. The fix was implemented by the MyFitnessPal team on their end, and our team has applied the necessary changes within ABC Trainerize. We've also re-synced all available data to ensure your experience is seamless moving forward. We are actively monitoring performance to ensure everything remains stable. We appreciate your patience and support while we worked through this alongside MyFitnessPal. If you and your clients continue to experience any issues, please reach out to our support team at [email protected]. Thank you again for your understanding, The Team at ABC Trainerize