Trainerize incident

Users reporting login challenges and forced logouts

Major Resolved View vendor source →

Trainerize experienced a major incident on September 28, 2024 affecting trainerize web users and trainerize mobile users, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2024, 01:21 PM UTC
Resolved
Sep 28, 2024, 02:30 PM UTC
Duration
1h 9m
Detected by Pingoru
Sep 28, 2024, 01:21 PM UTC

Affected components

trainerize web userstrainerize mobile users

Update timeline

  1. investigating Sep 28, 2024, 01:48 PM UTC

    We are investigating reports of some users having challenges logging in to their accounts via the web. We are actively investigating.

  2. investigating Sep 28, 2024, 01:58 PM UTC

    We are continuing to investigate. Users are now able to login, yet may continue to face degraded functionality and latency.

  3. monitoring Sep 28, 2024, 02:12 PM UTC

    We have identified the root cause and all users can now login successfully. Thank you for your patience while we investigated!

  4. resolved Sep 28, 2024, 02:40 PM UTC

    This incident has been resolved.