Trainerize incident

Inability to open folders/sections in the side navigation bar from the web

Major Resolved View vendor source →

Trainerize experienced a major incident on October 25, 2024 affecting trainerize web users, lasting 5h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2024, 03:17 PM UTC
Resolved
Oct 25, 2024, 08:32 PM UTC
Duration
5h 14m
Detected by Pingoru
Oct 25, 2024, 03:17 PM UTC

Affected components

trainerize web users

Update timeline

  1. investigating Oct 25, 2024, 02:07 PM UTC

    We are investigating reports that some users are unable to open folders/sections in the side navigation bar from the web including Master Workouts, Programs, and Appointments

  2. investigating Oct 25, 2024, 02:07 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 25, 2024, 03:17 PM UTC

    We have identified the root cause and are working on a fix! As a workaround you can get to your programs, etc. directly: 1. Log into your account from the web 2. Go directly by using this sub url with your ABC Trainerize account. Example: https://.trainerize.com/app/programs -Master Programs: app/programs -Master Workouts: app/workouts -Exercises: app/ExerciseLibrary.aspx -Meals: app/meals -Foods: app/foods -Habits: app/habits

  4. monitoring Oct 25, 2024, 07:55 PM UTC

    If have implemented a fix and all functions from the web have been restored! Thank you for your patience while we worked to get everything back to normal.

  5. monitoring Oct 25, 2024, 07:55 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Oct 25, 2024, 08:32 PM UTC

    This incident has been resolved.