Trainerize experienced a major incident on September 11, 2024 affecting trainerize web users and trainerize mobile users, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
trainerize web userstrainerize mobile users
Update timeline
- investigating Sep 11, 2024, 01:40 PM UTC
We are investigating reports of users not being able to upload progress photos and reports. Our engineering teams are on it! We will share further updates here as we work towards a resolution.
- monitoring Sep 11, 2024, 02:16 PM UTC
We have determined the root cause and have implemented a fix. All is back to normal! If you are still experiencing challenges please reach out at https://help.trainerize.com
- resolved Sep 11, 2024, 02:30 PM UTC
We have confirmed that all is well again. Progress photos and reports can be successfully uploaded. Thank you for the patience as we investigated and resolved this issue.