Trainerize experienced a critical incident on July 19, 2024 affecting trainerize web users and trainerize mobile users and 1 more component, lasting 10h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2024, 07:51 AM UTC
Due to an unexpected impact from CrowdStrike, a third party provider we use, both our web and apps are currently experiencing server errors. We are working diligently to back out the changes and will provide further updates as we have them.
- identified Jul 19, 2024, 07:51 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 19, 2024, 08:24 AM UTC
We are continuing to work on bringing ABC Trainerize back up and reverse the impacts from CrowdStrike. While we do not currently have an ETA, we have all hands on deck working to resolve this as quickly as we can. Thank you for your patience!
- identified Jul 19, 2024, 09:43 AM UTC
Thank you for your continued patience. We are still working towards a resolution.
- identified Jul 19, 2024, 11:03 AM UTC
We continue to work towards a resolution. We will provide further updates as we have them.
- identified Jul 19, 2024, 02:03 PM UTC
We have implemented a series of fixes that have improved performance. We are continuing to test and will provide further updates shortly.
- monitoring Jul 19, 2024, 03:38 PM UTC
We have rolled back the changes introduced by CrowdStrike and have returned to normal operations! Thank you again for the all the patience as we worked to solve this issue.
- resolved Jul 19, 2024, 04:03 PM UTC
This incident has been resolved.