Trainerize experienced a critical incident on December 12, 2024 affecting trainerize web users and trainerize mobile users, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
trainerize web userstrainerize mobile users
Update timeline
- investigating Dec 12, 2024, 05:48 AM UTC
We are aware of reports of users being unable to login to the ABC Trainerize platform both from the web and in app. We are actively investigating and will provide updates as we have them! We apologize for the interruption.
- investigating Dec 12, 2024, 05:49 AM UTC
We are continuing to investigate this issue.
- identified Dec 12, 2024, 06:08 AM UTC
We have identified the root cause and are working on a fix.
- monitoring Dec 12, 2024, 06:48 AM UTC
We have implemented a fix and are testing. Users should be able to login without issue.
- resolved Dec 12, 2024, 06:58 AM UTC
This incident has been resolved.