Trainerize experienced a critical incident on June 13, 2024 affecting trainerize web users, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
trainerize web users
Update timeline
- identified Jun 13, 2024, 04:56 AM UTC
We are aware of an issue effecting users attempting to login to their ABC Trainerize accounts from the web. We are actively investigating and will provide updates as we have them. Note, this does not impact any mobile (Google or Apple) users.
- monitoring Jun 13, 2024, 05:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 13, 2024, 05:21 AM UTC
We have resolved the root cause of the issue and all users are now able to login successfully. If you are still facing challenges please clear your browser cache and try again.