Trainerize incident

Service interruption and degraded performance - Web and Mobile App

Major Resolved View vendor source →

Trainerize experienced a major incident on March 2, 2026 affecting trainerize.com and trainerize web users and 1 more component, lasting 6h 42m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2026, 04:24 PM UTC
Resolved
Mar 02, 2026, 11:06 PM UTC
Duration
6h 42m
Detected by Pingoru
Mar 02, 2026, 04:24 PM UTC

Affected components

trainerize.comtrainerize web userstrainerize mobile usersAPI

Update timeline

  1. investigating Mar 02, 2026, 04:24 PM UTC

    Hi everyone, we're aware of an issue causing inability to login to the ABC Trainerize platform from both the web and mobile apps. Our team is actively investigating and will provide an update shortly. We apologize for this inconvenience. Thank you for your patience.

  2. monitoring Mar 02, 2026, 06:51 PM UTC

    Hi everyone, our team has fully restored services across both our web and mobile platforms. We will continue to closely monitor performance to ensure everything is running smoothly. Thank you for your patience, and we sincerely apologize for any inconvenience this may have caused you and your clients.

  3. monitoring Mar 02, 2026, 06:58 PM UTC

    Hi everyone, we are still investigating reports of latency on both our web and mobile apps. We will continue to closely monitor performance to ensure everything is running smoothly. Thank you for your patience.

  4. resolved Mar 02, 2026, 11:06 PM UTC

    This incident has been resolved.