Trainerize incident
Messaging Notifications Not Working (Email & Push) & Fitbit Data Not Syncing
Trainerize experienced a minor incident on June 12, 2025 affecting trainerize web users and trainerize mobile users, lasting 2h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 08:49 PM UTC
We're currently investigating an issue where message notifications (email and mobile push) are not being delivered. We appologize for the inconvenience and we will share updates as they become available.
- investigating Jun 12, 2025, 08:50 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 10:35 PM UTC
We've resolved the issue affecting message notifications. Email and mobile push notifications should now be delivered as expected. If you are still having issues please reach out to our team. We've identified a separate issue with Fitbit data not syncing in the process and are still actively working to resolve this. We appreciate your patience and will continue to share updates as we make progress.
- resolved Jun 12, 2025, 11:43 PM UTC
The Fitbit sync issue has now been resolved, and data should be syncing as expected. If you’re still seeing any delays or issues with either issues, please reach out to our team—we’re here to help! Thanks again for your patience while we got things back on track.