Trainerize incident
Android Only – Custom Branded Apps: Freeze Issue on Latest Version (7.190)
Trainerize experienced a notice incident on July 31, 2025 affecting trainerize mobile users, lasting 6d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2025, 08:35 PM UTC
Hi everyone, we’ve identified a freeze issue affecting Custom Branded Apps on Android, specific to the latest Trainerize release (v7.190). The problem does not appear on iOS and is isolated to Android devices running this version. Our team is investigating to determine the root cause and implement a fix. We apologize for any inconvenience.
- identified Aug 01, 2025, 01:46 AM UTC
Hi everyone, our team has identified a bug that sneaked in with our latest app update. 😭🐞 We’ve fixed it in the meantime, and we have triggered a batch update for Android with a new version (7.191) which will solve the issue over the next hours or days (fingers crossed our friends over at Google Play Store will process this fix quickly!). The new app version (7.191) resolves the issue. We sincerely apologize for any inconvenience this has caused to clients. PS: Please note that all clients can download and use the Trainerize generic app in the meantime. The ABC Trainerize team.
- resolved Aug 07, 2025, 03:32 PM UTC
Hi everyone, all the apps have been resubmitted to the Google Play Store and updates have started to roll out as of August 1st. We will be closing this status update and continuing to monitor. Please make sure you and your clients download the latest versions 7.191+. Thank you!