Todyl incident

Case creation

Critical Resolved View vendor source →

Todyl experienced a critical incident on April 28, 2026 affecting SIEM Processing & Alerting, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 01:29 PM UTC
Resolved
Apr 28, 2026, 03:16 PM UTC
Duration
1h 46m
Detected by Pingoru
Apr 28, 2026, 01:29 PM UTC

Affected components

SIEM Processing & Alerting

Update timeline

  1. investigating Apr 28, 2026, 01:29 PM UTC

    We identified and resolved an issue that caused delays in case creation. No alerts were lost, and MXDR is actively reviewing and addressing all open cases. We are maintaining heightened monitoring until all delayed cases have been fully processed, reviewed, and addressed.

  2. investigating Apr 28, 2026, 01:33 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 28, 2026, 01:46 PM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 28, 2026, 03:16 PM UTC

    Delays in case Creation and reporting issue is resolved. System and MXDR team is fully up to speed in reviewing the delayed cases. We are continuing to monitor but we consider the issue resolved.