Tide Outage History
Tide is up right nowPingoru has recorded 73 incidents for Tide: 71 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 13 | 204 of 720 (28%) |
| May 2026 | 7 | 256 of 744 (34%) |
| June 2026 | 6 | 147 of 720 (20%) |
| July 2026 | 8 | 315 of 744 (42%) |
| August 2026 | 4 | 26 of 744 (4%) |
| September 2026 | 6 | 243 of 720 (34%) |
| October 2026 | 1 | 4 of 583 (1%) |
Incidents, newest first
Notice May 15, 2026 Card payments and ATM withdrawals disruption 15m
Started May 15, 2026, 12:14 PM UTC· resolved May 15, 2026, 12:30 PM UTC
- investigating May 15, 2026, 12:14 PM UTC
We’re experiencing interruptions in our services, including card payments and ATM withdrawals. We’re addressing the problem with our payment partner, who is having these issues - thank you for your patience. Please don't reattempt transfers or transactions. You may also be temporarily unable to withdraw cash using your Tide card and Expense cards. We’re very sorry for the disruption, and we’ll keep you updated on this page. For urgent queries, tap 'Support' in the app.
- resolved May 15, 2026, 12:30 PM UTC
Issue Resolved: Card payments and ATM Withdrawals We've fixed the issue affecting card payments and ATM withdrawals. All services are working as expected, and queued payments are now going through. If you have any queries, tap 'Support' in the app.
Notice May 11, 2026 Some card payments are being declined 1h 14m
Started May 11, 2026, 02:24 PM UTC· resolved May 11, 2026, 03:38 PM UTC
- investigating May 11, 2026, 02:24 PM UTC
Some card payments may fail even if funds are available. We’re fixing this Please check back here for updates – we’ll let you know as soon as payments are back to normal. If your transaction is declined, you can retry making it with your physical card. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.
- resolved May 11, 2026, 03:38 PM UTC
Card payments issue: resolved Details: Card transactions are now going through as usual. Thank you for your patience while we fixed this. We apologise for any inconvenience.
Notice May 5, 2026 Delays in Xero sync 1d 7h
Started May 05, 2026, 09:54 AM UTC· resolved May 06, 2026, 05:21 PM UTC
- investigating May 05, 2026, 09:54 AM UTC
We experienced an issue that may have caused delays in the automatic syncing of transaction data to Xero for some members between 1-5 May. We’re resolving this as fast as possible and will update this page as soon as we have further information. If you require this data sooner, you can disconnect the automatic sync and manually export it as a CSV file from Tide and upload it directly to Xero. For immediate assistance, please email [email protected] or use the 'Support' feature within your app.
- resolved May 06, 2026, 05:21 PM UTC
We’ve experienced an issue that may have caused delays in the automatic syncing of transaction data to Xero for some members between 1-6 May. We’ve fixed this Your existing automatic connection might have been interrupted - all you need to do is reconnect your Tide account to Xero: App: Admin > All Actions > Accounting integrations Web: Tools & Services > Accounting integrations If you need further assistance, please email [email protected] or use the 'Support' feature within your app.
Notice May 5, 2026 Delays in Tide Accounting 3d 7h
Started May 05, 2026, 08:49 AM UTC· resolved May 08, 2026, 04:13 PM UTC
- investigating May 05, 2026, 08:49 AM UTC
We’re experiencing an issue that may cause delays in subscribing to Tide Accounting. If you have already subscribed, some of your transactions or reports may not be updating immediately. We’re resolving this as fast as possible and will update this page when you can log in again. For urgent help, email [email protected] or tap ‘Support’ in your app – we’ll be there.
- resolved May 08, 2026, 04:13 PM UTC
This issue is now resolved. If earlier you had issues with: Your subscription being activated - you should be able to access accounting features now Incorrect reports - please regenerate them and let us know if you need any further assistance Updates on categories/VAT reflected - these should be updating now as usual Thank you for your patience while we were working on resolving this. If you still need assistance, please tap ‘Support’ in your app – we’ll be there to help.
Notice May 1, 2026 Balances updates delayed 3d 1h
Started May 01, 2026, 10:06 AM UTC· resolved May 04, 2026, 11:30 AM UTC
- identified May 01, 2026, 10:06 AM UTC
We're experiencing an issue that may prevent your account balance from updating in a timely manner. If your balance is not updating immediately, please don't repeat any payments for the time being. For urgent balance queries, tap 'Support' in your app.
- resolved May 04, 2026, 11:30 AM UTC
This incident has been resolved.
Notice April 30, 2026 Merchant account balances aren’t updating and Payment Links delay 15m
Started Apr 30, 2026, 09:32 AM UTC· resolved Apr 30, 2026, 09:48 AM UTC
- investigating Apr 30, 2026, 09:32 AM UTC
Your displayed Merchant account balance may not currently be reflecting recents payments. Some of your inbound transfers made via Payment Links may be delayed and are being held in a queue. They will be processed and reflected once the issue is resolved. We're working to fix this quickly - in the meantime, we're sorry for any inconvenience. If your balance is not updating, please don’t repeat any payments for the time being. If you need urgent help regarding your balance, please tap ‘Support’ in the app.
- resolved Apr 30, 2026, 09:48 AM UTC
This incident has been resolved.
Notice April 27, 2026 Cards issues 14d 2h
Started Apr 27, 2026, 12:01 PM UTC· resolved May 11, 2026, 02:32 PM UTC
- investigating Apr 27, 2026, 12:01 PM UTC
Some card payments may fail even if funds are available. You can retry declined transactions. ATM withdrawals are also affected. We're getting card payments back to normal. Thanks for your patience and we apologise for the inconvenience. For urgent assistance, tap ‘Support’ in the app.
- identified Apr 29, 2026, 08:34 AM UTC
Some members couldn't deposit cash, but we've resolved this - Post Office deposits should be working as normal again. Thanks for your patience, and we’re sorry for any inconvenience caused.
- identified May 04, 2026, 12:24 PM UTC
Card payments and ATM withdrawals are now going through normally. You can retry any previously declined payments. Card deliveries may still be delayed by a few extra days. While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details. Once again, thank you for your patience.
- resolved May 11, 2026, 02:32 PM UTC
This incident has been resolved.
Notice April 27, 2026 Outbound payments and internal transfers may not go through at this time 4h 57m
Started Apr 27, 2026, 08:38 AM UTC· resolved Apr 27, 2026, 01:35 PM UTC
- investigating Apr 27, 2026, 08:38 AM UTC
Some members may not be able to make outbound payments or internal transfers between their accounts at the moment. We’re already on it and we'll let you know when we've resolved the issue. Thank you for your patience. Tap ‘Support’ in the app if you have any questions.
- resolved Apr 27, 2026, 01:35 PM UTC
Payments are back to normal An earlier issue caused some outbound payments and internal transfers to fail, but we've fixed this. Any failed payments should be retried - they'll now process successfully. If you need help with anything, tap ‘Support’ in the app.
Notice April 26, 2026 Card issues 23h 2m
Started Apr 26, 2026, 07:09 AM UTC· resolved Apr 27, 2026, 06:11 AM UTC
- investigating Apr 26, 2026, 07:09 AM UTC
We’re experiencing a problem that’s impacting a number of members to order a new card or reorder a card. We are looking into this issue and when the services are back to normal we’ll update this message. Tap 'Support' in the app if you’d like to speak to us. Thanks for your patience.
- identified Apr 26, 2026, 10:51 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 27, 2026, 06:11 AM UTC
This incident has been resolved.
Notice April 24, 2026 'Send' from the Payments tab is unavailable 2d 22h
Started Apr 24, 2026, 07:27 AM UTC· resolved Apr 27, 2026, 06:11 AM UTC
- investigating Apr 24, 2026, 07:27 AM UTC
We're looking into what's causing this and will keep you updated on this page. Thank you for your patience and we're sorry for the disruption. If you need us, tap 'Support' in the app.
- resolved Apr 27, 2026, 06:11 AM UTC
This incident has been resolved.
Notice April 16, 2026 Issue: Delays in onboarding and account recovery 1h 3m
Started Apr 16, 2026, 11:59 AM UTC· resolved Apr 16, 2026, 01:02 PM UTC
- identified Apr 16, 2026, 11:59 AM UTC
We’re experiencing a problem that’s impacting a number of our services including: Onboarding new accounts Recovering accounts We'll notify you in your app to let you know if we've got you on board and when you can continue with recovering your account. Apologies for the inconvenience. For urgent queries, tap 'Support' in your app and we'll help you.
- resolved Apr 16, 2026, 01:02 PM UTC
Resolved: Onboarding and account recovery All services are working as expected An earlier issue may have prevented you from: Opening a new account Recovering your account We resolved this as quickly as possible and you can do all of the above as usual. We're sorry for the disruption. If you need any further help, tap ‘Support’ in the app.
Notice April 7, 2026 Balances and card payments disruption 26m
Started Apr 07, 2026, 08:07 AM UTC· resolved Apr 07, 2026, 08:33 AM UTC
- investigating Apr 07, 2026, 08:07 AM UTC
We’re experiencing an issue that may prevent your account balance from updating. Also, some members can’t approve card transactions. Please don’t repeat any payments for the time being. We’re resolving this as fast as possible. For urgent balance queries, tap ‘Support’ in your app.
- resolved Apr 07, 2026, 08:33 AM UTC
We've resolved the issue that was affecting card payments and your balance updates. Payments are now running as usual. Thanks for your patience while we sorted this out. If you have any queries, tap 'Support' in the app and we'll help you.
Notice April 2, 2026 Issue with EUR and USD payments 1h 8m
Started Apr 02, 2026, 12:47 PM UTC· resolved Apr 02, 2026, 01:55 PM UTC
- investigating Apr 02, 2026, 12:47 PM UTC
We’re currently facing technical difficulties involving EUR and USD payments. If you haven’t activated these payments for your account yet, you’re currently unable to activate them. If you have activated these payments, you’re currently unable to send them, but you can receive them. We’re working to resolve this as quickly as possible, and will provide an update when it’s fixed.
- resolved Apr 02, 2026, 01:55 PM UTC
We’ve fixed the technical issues related to EUR and USD payments. You’re now able to activate EUR and USD payments in your account, and make payments in EUR and USD as you would normally. Thank you for your patience.
Notice April 1, 2026 Transactions aren't showing 9m
Started Apr 01, 2026, 08:42 PM UTC· resolved Apr 01, 2026, 08:51 PM UTC
- investigating Apr 01, 2026, 08:42 PM UTC
We're experiencing an issue that may prevent you from viewing your transactions. If your transactions are not showing, please don't repeat any payments for the time being. We're resolving this as fast as possible. For urgent balance queries, tap 'Support' in your app. "
- resolved Apr 01, 2026, 08:51 PM UTC
We've resolved the issue that was preventing you from viewing your transactions. Your transactions view should be back to normal Thanks for your patience while we were working on this.
Notice April 1, 2026 Subscriptions and refund issues 24m
Started Apr 01, 2026, 09:14 AM UTC· resolved Apr 01, 2026, 09:38 AM UTC
- investigating Apr 01, 2026, 09:14 AM UTC
We're currently experiencing an issue that is impacting subscriptions to Tide. Some members aren’t able to subscribe, view, or use their tools, boosts, or paid plans. This issue is also affecting our ability to process refund requests. We’re fixing this Please check back here for updates – we’ll let you know as soon as subscriptions and refunds are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.
- resolved Apr 01, 2026, 09:38 AM UTC
We’ve resolved the issue that was impacting subscriptions and refunds. You can now subscribe, view your details, and continue to enjoy your tools, boosts, or paid plan. All refund requests should now go through as normal. Thank you for your patience while we fixed this. We apologise for any inconvenience.
Notice March 31, 2026 Payment services issue 40m
Started Mar 31, 2026, 12:04 PM UTC· resolved Mar 31, 2026, 12:45 PM UTC
- investigating Mar 31, 2026, 12:04 PM UTC
Your payments are missing your recipient details Some Outbound Payments are failing We’re fixing this Please check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.
- resolved Mar 31, 2026, 12:45 PM UTC
Payment services are back to normal We've resolved the issue that was causing your outbound payments to fail. Your recipient details should also now appear correctly on your timeline. Thanks for your patience while we were working on this.
Notice March 31, 2026 Delays in onboarding and account recovery 1h 10m
Started Mar 31, 2026, 10:47 AM UTC· resolved Mar 31, 2026, 11:58 AM UTC
- investigating Mar 31, 2026, 10:47 AM UTC
We're experiencing an issue that's preventing some members from continuing with their application or recovering their accounts. After entering your contact details, you may see an error screen pop up. We're working to resolve this and will update this page when you can try again. Apologies for the inconvenience. If you need urgent support, email [email protected] and we'll help you.
- resolved Mar 31, 2026, 11:58 AM UTC
We experienced an issue that prevented some members from continuing with their application or recovering their account. We've fixed this quickly and you can continue to apply to Tide or recover your account. Thanks for bearing with us while we were on it. If you still need assistance, tap 'Support' in the app and tell us.
Notice March 24, 2026 Technical issue: Delays in company registration 2h 45m
Started Mar 24, 2026, 11:30 AM UTC· resolved Mar 24, 2026, 02:15 PM UTC
- investigating Mar 24, 2026, 11:30 AM UTC
When: Tuesday, 24 March We're currently experiencing a technical issue that is preventing you from completing your personal identification, when registering your company. Your application may be queued, so don't reattempt to start a new one. We're working to resolve this and will update this page when you can log in again. Apologies for the inconvenience. If you need urgent help, email [email protected] – we’ll be there.
- resolved Mar 24, 2026, 02:15 PM UTC
Resolved issue: Company registration You can now proceed with your company registration application via Tide as usual. If you see an error message, simply tap Retry or exit and re-open your Tide app. You can then verify your identity and continue with your company registration. Thank you for your patience while we fixed this. If you’ve got any questions about your application, tap Support in the app and we’ll be happy to help.
Notice March 13, 2026 Payments disruption and balances aren't updating 12m
Started Mar 13, 2026, 01:04 PM UTC· resolved Mar 13, 2026, 01:17 PM UTC
- investigating Mar 13, 2026, 01:04 PM UTC
Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved. Some outbound payments are being debited from members’ accounts, but are held in a queue until the issue is resolved. Some card transactions are also impacted. Your displayed balance may not be updating immediately. Don’t repeat any payments for the time being. Check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.
- resolved Mar 13, 2026, 01:17 PM UTC
We've resolved the issue that was affecting inbound payments, card transactions, and outbound payments. Payments are now running as usual. You can also now see your correct balance in the Tide app, and on the web. Thanks for your patience while we sorted this out. If you have any queries, tap 'Support' in the app and we'll help you.
Notice March 9, 2026 Technical issue: Company Formation 1h 48m
Started Mar 09, 2026, 11:28 AM UTC· resolved Mar 09, 2026, 01:16 PM UTC
- identified Mar 09, 2026, 11:28 AM UTC
When: Monday, 9 March You may experience delays when registering your company – this is due to a technical issue. Please stay patient – we're actively working with Companies House to sort this out. We'll update here once this is resolved. If you need urgent help, email [email protected] – we’ll be there. We apologise for the inconvenience.
- resolved Mar 09, 2026, 01:16 PM UTC
This incident has been resolved.
Notice March 2, 2026 Company registration and Confirmation Filling delay 1h 8m
Started Mar 02, 2026, 01:47 PM UTC· resolved Mar 02, 2026, 02:56 PM UTC
- investigating Mar 02, 2026, 01:47 PM UTC
We're currently experiencing a delay in issuing personal codes for new and existing users, looking to register their company or issue a Confirmation Filling to Companies House. We're working to resolve this and will update this page when we can help you issue your personal code. Apologies for the inconvenience. For urgent queries, tap 'Support' in your app and we'll help you.
- investigating Mar 02, 2026, 02:35 PM UTC
We are continuing to investigate this issue.
- resolved Mar 02, 2026, 02:56 PM UTC
You can now continue to register your company or issue a Confirmation Filling to Companies House. Thank you for your patience while we got things back to normal.
Notice February 27, 2026 Payment Services issue 9h 3m
Started Feb 27, 2026, 10:22 AM UTC· resolved Feb 27, 2026, 07:26 PM UTC
- investigating Feb 27, 2026, 10:22 AM UTC
We’re experiencing an outage affecting some of our services. Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved. Some outbound payments are successfully being debited from members’ accounts, but are showing as pending and are currently held in a queue. They will be received by the recipient once this is resolved. Please don’t repeat any payments for the time being. We’re very sorry for the disruption, and we’ll keep you updated on this page. If you need any help - tap ‘Support’ in the app.
- identified Feb 27, 2026, 11:05 AM UTC
Update: Payment services issue New inbound and outbound payments are currently going through normally. We're looking into inbound payments that are still not showing on members’ timelines and outbound payments that still appear as ‘Pending’. We're sorry for any inconvenience. For urgent queries, tap 'Support' in the app and we'll help you
- resolved Feb 27, 2026, 07:26 PM UTC
Resolved: Payments are back to normal We've resolved the issue that was affecting inbound payments and outbound payments. Payments are now running as usual. Thanks for your patience while we sorted this out. If you have any queries, tap 'Support' in the app and we'll help you.
Notice February 25, 2026 Cash deposits aren’t working for some members right now. 53m
Started Feb 25, 2026, 05:06 PM UTC· resolved Feb 25, 2026, 05:59 PM UTC
- identified Feb 25, 2026, 05:06 PM UTC
We’re investigating the issue - check back here for updates. Thanks for your patience, and sorry for any inconvenience. For anything urgent, tap ‘Support’ in the app.
- resolved Feb 25, 2026, 05:59 PM UTC
Cash deposits are available again Some members experienced problems depositing cash, but this has now been sorted. Thanks for giving us the time to fix this - now you should be able to deposit cash as usual.
Critical February 10, 2026 Issue: Card payments failing 4h 24m
Started Feb 10, 2026, 02:48 PM UTC· resolved Feb 10, 2026, 07:13 PM UTC
- identified Feb 10, 2026, 02:48 PM UTC
We’re facing an issue where some card payments are failing, even when accounts have a positive balance. We’re working to resolve this as fast as we can, and we’ll update this page when card payments are back to normal. We’re sorry for the inconvenience and appreciate your patience. For urgent queries, tap ‘Support’ in your app and we’ll help you.
- resolved Feb 10, 2026, 07:13 PM UTC
This incident has been resolved.
Notice February 5, 2026 Resolved: Direct Debits delay –
Started Feb 05, 2026, 01:05 PM UTC· resolved Feb 05, 2026, 01:05 PM UTC
- resolved Feb 05, 2026, 01:05 PM UTC
Earlier delays with Direct Debits have been resolved, and transactions are running normally. Thanks for giving us the time to resolve this.