Tide Outage History

We're currently experiencing a delay in issuing personal codes for new and existing users, looking to register their company or issue a Confirmation Filling to Companies House. We're working to resolve this and will update this page when we can help you issue your personal code. Apologies for the inconvenience. For urgent queries, tap 'Support' in your app and we'll help you.

We are continuing to investigate this issue.

We’re experiencing an outage affecting some of our services. Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved. Some outbound payments are successfully being debited from members’ accounts, but are showing as pending and are currently held in a queue. They will be received by the recipient once this is resolved. Please don’t repeat any payments for the time being. We’re very sorry for the disruption, and we’ll keep you updated on this page. If you need any help - tap ‘Support’ in the app.

Due to increased volumes of payments we are experiencing delays in processing some banking payments (both inbound and outbound). There is no impact on card payments. In case you notice any delays please don't retry the payments as they will process in due time. We are working on resolving this and restoring back to normal processing times. Please check back here for updates – we’ll let you know as soon as processing time is back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

We’re currently looking into an issue affecting the Xero integration connectivity for some members. What’s happening Some members may not be able to connect or reconnect their Tide accounts to Xero. In some cases, the connection may appear successful but then stop working. Some members may also notice that transaction data isn’t syncing, even though the account shows as connected. What’s next You don’t need to do anything. We’ll update this page when the issue is resolved. If you have an urgent query, tap ‘Support’ in the app and we’ll help you.

What you can do If you need to have your transaction data in Xero urgently, you can manually export it in a CSV file and import it in Xero. In the app, tap: Payments > View more under the last transaction. Filter the data and tap Share > Standard > Cleared only, then import into Xero. We apologise for the inconvenience and we’ll update this page when the issue is resolved.

We’re experiencing an issue in processing documents as part of onboarding and account recoveries. We’re addressing the problem with our partner, who is having these issues - thank you for your patience. We’re very sorry for the disruption, and we’ll keep you updated on this page. For urgent queries, tap 'Support' in the app.

Our payment service provider is currently facing some technical issues, and we’re working with them to resolve this as soon as possible. It appears that Post Office / Pay-Point Deposits might take a while to show up on your transaction timeline. Please check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

- Members can’t make Outbound Payments at the moment If you’ve created a payment earlier and it’s showing as ‘Pending’ - please don't repeat it. This means it’s held in a queue and will go through with a delay. - Inbound Payments may be delayed We’re resolving this as quickly as possible and we’ll update this page when Outbound Payments are back to normal. If you need urgent help, tap ‘Support’ in your app.

We're experiencing an issue that's preventing members from logging into and using the Tide app and website. We're working to resolve this and will update this page when you can log in again. Apologies for the inconvenience. If you need urgent support, email tap Support in the app or [email protected], and we'll help you.

We're experiencing an issue that's preventing some members from logging into and using the Tide app. We're working to resolve this and will update this page when you can log in again. Apologies for the inconvenience. If you need urgent support, email tap Support in the app or [email protected], and we'll help you.

You may not be able to order a new physical Tide Card right now. We’re fixing this Please check back here for updates – we’ll let you know as soon as we’re back to normal. We apologise for any inconvenience this may be causing you. For urgent queries, tap ‘Support’ in the app.

You may not be able to make a deposit at the Post Office at the moment. We’re already working to resolve this – please check back here for updates. Thanks for your patience, and we're sorry for any inconvenience. For anything urgent, tap 'Support' in the app.

We are experiencing issues with the 159 fraud reporting number. Please use Tides chat support in the app or mail us on [email protected] if this happens to you!

Our payment services are currently facing some technical issues, and we’re working on resolving this as soon as possible. Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved. Some members can’t approve online card transactions. Some outbound payments are being debited from members’ accounts, but are held in a queue until the issue is resolved. If you’re currently missing an inbound or outbound payment, please don’t reattempt the payment. It should go through as normal once this issue is resolved. Please check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.