Update timeline
- investigating Apr 26, 2026, 07:09 AM UTC
We’re experiencing a problem that’s impacting a number of members to order a new card or reorder a card. We are looking into this issue and when the services are back to normal we’ll update this message. Tap 'Support' in the app if you’d like to speak to us. Thanks for your patience.
- identified Apr 26, 2026, 10:51 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 27, 2026, 06:11 AM UTC
This incident has been resolved.
Looking to track Tide downtime and outages?
Pingoru polls Tide's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Tide reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Tide alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
Start monitoring Tide for free
5 free monitors · No credit card required