Tide incident

Merchant account balances aren’t updating and Payment Links delay

Notice Resolved View vendor source →

Tide experienced a notice incident on April 30, 2026, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 09:32 AM UTC
Resolved
Apr 30, 2026, 09:48 AM UTC
Duration
15m
Detected by Pingoru
Apr 30, 2026, 09:32 AM UTC

Update timeline

  1. investigating Apr 30, 2026, 09:32 AM UTC

    Your displayed Merchant account balance may not currently be reflecting recents payments. Some of your inbound transfers made via Payment Links may be delayed and are being held in a queue. They will be processed and reflected once the issue is resolved. We're working to fix this quickly - in the meantime, we're sorry for any inconvenience. If your balance is not updating, please don’t repeat any payments for the time being. If you need urgent help regarding your balance, please tap ‘Support’ in the app.

  2. resolved Apr 30, 2026, 09:48 AM UTC

    This incident has been resolved.