Tide had 63 outages in the last 2 years totaling 699h 54m of downtime — averaging 2.6 incidents per month.
There were 63 Tide outages since October 9, 2025 totaling 699h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're experiencing an issue which is preventing some members from depositing cheques. If your cheque deposit has failed, you can try to resubmit it. We're already on it and will keep you updated on this page. If you need any help - tap ‘Support’ in the app. We're sorry for any inconvenience.
This incident has been resolved.
We are currently experiencing audio lag on incoming phone calls. Our team is working to resolve this as quickly as possible. During this time, our team may ask you to repeat details to ensure we assist you accurately. Thank you for your patience. If you have any questions, tap ‘Support’ in the app.
We’ve resolved the issue affecting inbound call audio. You can now call us as normal without any audio delays. Thanks for giving us the time to resolve this.
We're experiencing an issue with incoming phone calls – audio is lagging. As a result, our support team may need to ask you to repeat questions or clarify details. We are working to resolve this as quickly as possible. Thank you for your patience. If you have any questions, tap ‘Support’ in the app.
We’ve resolved the issue affecting inbound call audio. You can now call us as normal without any audio delays. Thanks for giving us the time to resolve this.
We're experiencing an issue with adding Money via Cards or Digital wallets. We had to temporarily disable it and expect to enable it early morning. If you have any questions, tap 'Support' in the app.
Adding Money via Cards or Digital wallet is available again Thanks for your patience, and we’re sorry for any disruption this caused. Tap ‘Support’ in the app if you have questions or need assistance.
We’re experiencing an issue with inbound and outbound payments - they're being queued and will go through with a slight delay. We’re fixing this as quickly as we can -- apologies for any inconvenience. If you have any questions, tap ‘Support’ in your app and our team will support you
Inbound and outbound payments were slightly delayed, but are now going through normally. Thanks for giving us the time to resolve this.
We’re experiencing issues with outbound payments. Failed payments are not being held in a queue, so you may attempt them again. Please check back here to see when this issue has been resolved. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience.
We have now restored the Payments service. You should now be able to make transfers without delays. We apologise for this impact on your Tide experience, thank you for your patience.
We are currently experiencing an issue with the call quality of our phone support lines. We’re working to fix this issue as soon as possible, and we’ll provide an update when it’s resolved.
We experienced issues with the call quality of our phone support lines. This has now been fixed. Thanks for your patience while we got this sorted.
We're experiencing an issue affecting our Payments function - payments are being queued and will go through with a slight delay. Please do not re-attempt payments. We’re fixing this as quickly as we can -- apologies for any inconvenience. If you have any questions, tap ‘Support’ in the app.
We have now restored the Payments service. You should now be able to make transfers without delays. We apologise for this impact on your Tide experience, thank you for your patience.
We're experiencing a problem that's impacting a number of members to order a new card, reorder a card, view pin or card details. Also online payments requiring 3DS verification might be failing due to 3DS verifications being disrupted. We are looking into this issue and when the services are back to normal we'll update this message. Tap 'Support' in the app if you'd like to speak to us. Thanks for your patience.
This incident has been resolved. A third-party was experiencing issues, affecting card-related services. We apologise for this impact on your Tide experience, thank you for your patience.
A third-party is experiencing an outage affecting some of our services, including outbound payments. Payments made to some institutions may fail at this time, so don’t reattempt. Please check back here to see when this issue has been resolved. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience.
A third-party was experiencing issues, affecting transactions made from other bank accounts, including Tide, to them. Payments to these accounts should no longer be returned and declined. You can now retry the payment. We apologise for this impact on your Tide experience, thank you for your patience.
Due to technical issues, joining Tide might take a little longer than usual. We're going through any backlog as quickly as we can and we’ll let you know in your app if we've got you on board. Our apologies for the inconvenience, we’ll update you as soon as we get this fixed. For urgent queries, tap 'Support' in your app or email [email protected] and we'll help you.
This incident has been resolved.
Some online card payments may fail even if funds are available. Please don't retry declined transactions until we've fixed this. ATM withdrawals are unaffected. We're getting card payments back to normal. Thanks for your patience and we apologise for the inconvenience. For urgent assistance, tap ‘Support’ in the app.
This incident has been resolved.
Due to technical issues, joining Tide might take a little longer than usual. We're going through any backlog as quickly as we can and we’ll let you know in your app if we've got you on board. Our apologies for the inconvenience, we’ll update you as soon as we get this fixed. For urgent queries, tap 'Support' in your app or email [email protected] and we'll help you.
This incident has been resolved.
We are currently experiencing an issue that is causing some online card payments to decline. We’re actively working to resolve this as quickly as possible. If your payment was declined, please hold off on retrying for the moment to avoid duplicate pending charges. Please check back here for updates as we work toward a fix. We appreciate your patience.
The issue affecting online card payments has now been resolved and you can continue making card payments normally. We apologize for any inconvenience caused and thank you for your patience.
We’re experiencing an issue with the balance shown for members at ATMs. To make sure you’re seeing the correct balance for your account, use your Tide app. We’re working on this to get it fixed, and will update you when this is resolved.
The issue affecting the balance shown for members at ATMs has now been resolved. Balances displayed at ATMs should now be correct. If you continue to experience any issues, please check your balance in the Tide app or contact Support. We apologise for any inconvenience caused and thank you for your patience.
We’re experiencing issues with our Confirmation of Payee tool. We recommend making payments to new payees, once this is resolved. But, if you need to make a payment to a new payee, you’ll need to verify manually, tap: Proceed manually > approve the recipient. Just make sure you have entered the correct payee details. Payments to existing payees are going through as usual. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience.
The issue has been resolved and you can now use the Confirmation of payee functionality. Thank you for your patience.
We’re looking into and addressing an issue where some members are unable to view their accounts' sort code and account number. We thank you for your patience.
The issue has been identified and a fix is being implemented.
A fix has been developed. The rollout is expected to begin tomorrow, Monday, and reach everyone affected over the following few days. If you're unable to see your account details but urgently need them, please find those on your Account Verification Letter on the Tide app, or contact our Member Support team for assistance.
We have included the fix for this issue in Tide app version 3.192. If you're still facing the issue, we kindly ask you to update to this version. We kindly ask you to contact our Member Support team for any further assistance.
We have confirmed that the implemented fix has effectively resolved the issue.
Some Outbound Faster Payments may be declined. We're looking into what's causing this and will keep you updated on this page. Thanks for your patience and we apologise for the inconvenience. For urgent assistance, tap ‘Support’ in the app."
Some outbound payments were being declined, but are now going through normally. Thanks for giving us the time to resolve this.
This incident has been resolved.
We're facing a problem at the moment, where some members can't get through to us over chat or on the phone. We're looking into what's causing this and will update this page as soon as you can try to reach out. For urgent queries, email [email protected]. Apologies for the inconvenience.
This incident has been resolved.
We’re experiencing an issue with inbound payments - they're being queued and will go through with a slight delay. We’re fixing this as quickly as we can -- apologies for any inconvenience. If you have any questions, tap ‘Support’ in the app.
Inbound payments were slightly delayed, but are now going through normally. Thanks for giving us the time to resolve this.
We have mitigated an issue that briefly impacted a small number of card payments earlier today. While services are currently fully operational, our team is still working on a permanent fix for the root cause. You may experience minor, temporary disruptions in the meantime. We appreciate your patience as we finalize the resolution.
This incident has been resolved.
Some members can’t log in to Tide on the web. We’re fixing this - please check back here for further updates. For urgent queries, tap ‘Support’ in the app or email [email protected]. We apologise for the inconvenience.
A fixed app version will be available tomorrow, Monday.
We’re experiencing interruptions in our services, including card payments and ATM withdrawals. We’re addressing the problem with our payment partner, who is having these issues - thank you for your patience. Please don't reattempt transfers or transactions. You may also be temporarily unable to withdraw cash using your Tide card and Expense cards. We’re very sorry for the disruption, and we’ll keep you updated on this page. For urgent queries, tap 'Support' in the app.
Issue Resolved: Card payments and ATM Withdrawals We've fixed the issue affecting card payments and ATM withdrawals. All services are working as expected, and queued payments are now going through. If you have any queries, tap 'Support' in the app.
Some card payments may fail even if funds are available. We’re fixing this Please check back here for updates – we’ll let you know as soon as payments are back to normal. If your transaction is declined, you can retry making it with your physical card. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.
Card payments issue: resolved Details: Card transactions are now going through as usual. Thank you for your patience while we fixed this. We apologise for any inconvenience.
We experienced an issue that may have caused delays in the automatic syncing of transaction data to Xero for some members between 1-5 May. We’re resolving this as fast as possible and will update this page as soon as we have further information. If you require this data sooner, you can disconnect the automatic sync and manually export it as a CSV file from Tide and upload it directly to Xero. For immediate assistance, please email [email protected] or use the 'Support' feature within your app.
We’ve experienced an issue that may have caused delays in the automatic syncing of transaction data to Xero for some members between 1-6 May. We’ve fixed this Your existing automatic connection might have been interrupted - all you need to do is reconnect your Tide account to Xero: App: Admin > All Actions > Accounting integrations Web: Tools & Services > Accounting integrations If you need further assistance, please email [email protected] or use the 'Support' feature within your app.