Tide Outage History

Your displayed Merchant account balance may not currently be reflecting recents payments. Some of your inbound transfers made via Payment Links may be delayed and are being held in a queue. They will be processed and reflected once the issue is resolved. We're working to fix this quickly - in the meantime, we're sorry for any inconvenience. If your balance is not updating, please don’t repeat any payments for the time being. If you need urgent help regarding your balance, please tap ‘Support’ in the app.

Some members may not be able to make outbound payments or internal transfers between their accounts at the moment. We’re already on it and we'll let you know when we've resolved the issue. Thank you for your patience. Tap ‘Support’ in the app if you have any questions.

We’re experiencing a problem that’s impacting a number of members to order a new card or reorder a card. We are looking into this issue and when the services are back to normal we’ll update this message. Tap 'Support' in the app if you’d like to speak to us. Thanks for your patience.

We're looking into what's causing this and will keep you updated on this page. Thank you for your patience and we're sorry for the disruption. If you need us, tap 'Support' in the app.

Some card payments may fail even if funds are available. If your transaction has been declined, try again. Please check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time

We’re experiencing an issue that may prevent your account balance from updating. Also, some members can’t approve card transactions. Please don’t repeat any payments for the time being. We’re resolving this as fast as possible. For urgent balance queries, tap ‘Support’ in your app.

We're experiencing an issue with adding Money via Cards or Digital wallets. We had to temporarily disable it until Monday morning. If you have any questions, tap 'Support' in the app.

We’re currently facing technical difficulties involving EUR and USD payments. If you haven’t activated these payments for your account yet, you’re currently unable to activate them. If you have activated these payments, you’re currently unable to send them, but you can receive them. We’re working to resolve this as quickly as possible, and will provide an update when it’s fixed.

We're experiencing an issue that may prevent you from viewing your transactions. If your transactions are not showing, please don't repeat any payments for the time being. We're resolving this as fast as possible. For urgent balance queries, tap 'Support' in your app. "

We're currently experiencing an issue that is impacting subscriptions to Tide. Some members aren’t able to subscribe, view, or use their tools, boosts, or paid plans. This issue is also affecting our ability to process refund requests. We’re fixing this Please check back here for updates – we’ll let you know as soon as subscriptions and refunds are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

Your payments are missing your recipient details Some Outbound Payments are failing We’re fixing this Please check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

We're experiencing an issue that's preventing some members from continuing with their application or recovering their accounts. After entering your contact details, you may see an error screen pop up. We're working to resolve this and will update this page when you can try again. Apologies for the inconvenience. If you need urgent support, email [email protected] and we'll help you.

When: Tuesday, 24 March We're currently experiencing a technical issue that is preventing you from completing your personal identification, when registering your company. Your application may be queued, so don't reattempt to start a new one. We're working to resolve this and will update this page when you can log in again. Apologies for the inconvenience. If you need urgent help, email [email protected] – we’ll be there.

Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved. Some outbound payments are being debited from members’ accounts, but are held in a queue until the issue is resolved. Some card transactions are also impacted. Your displayed balance may not be updating immediately. Don’t repeat any payments for the time being. Check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

We're currently experiencing a delay in issuing personal codes for new and existing users, looking to register their company or issue a Confirmation Filling to Companies House. We're working to resolve this and will update this page when we can help you issue your personal code. Apologies for the inconvenience. For urgent queries, tap 'Support' in your app and we'll help you.

We are continuing to investigate this issue.

We’re experiencing an outage affecting some of our services. Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved. Some outbound payments are successfully being debited from members’ accounts, but are showing as pending and are currently held in a queue. They will be received by the recipient once this is resolved. Please don’t repeat any payments for the time being. We’re very sorry for the disruption, and we’ll keep you updated on this page. If you need any help - tap ‘Support’ in the app.