Tide Outage History

Some Outbound Faster Payments may be declined. We're looking into what's causing this and will keep you updated on this page. Thanks for your patience and we apologise for the inconvenience. For urgent assistance, tap ‘Support’ in the app."

Some outbound payments were being declined, but are now going through normally. Thanks for giving us the time to resolve this.

We're facing a problem at the moment, where some members can't get through to us over chat or on the phone. We're looking into what's causing this and will update this page as soon as you can try to reach out. For urgent queries, email [email protected]. Apologies for the inconvenience.

We’re experiencing an issue with inbound payments - they're being queued and will go through with a slight delay. We’re fixing this as quickly as we can -- apologies for any inconvenience. If you have any questions, tap ‘Support’ in the app.

Some members can’t log in to Tide on the web. We’re fixing this - please check back here for further updates. For urgent queries, tap ‘Support’ in the app or email [email protected]. We apologise for the inconvenience.

We’re experiencing interruptions in our services, including card payments and ATM withdrawals. We’re addressing the problem with our payment partner, who is having these issues - thank you for your patience. Please don't reattempt transfers or transactions. You may also be temporarily unable to withdraw cash using your Tide card and Expense cards. We’re very sorry for the disruption, and we’ll keep you updated on this page. For urgent queries, tap 'Support' in the app.

Some card payments may fail even if funds are available. We’re fixing this Please check back here for updates – we’ll let you know as soon as payments are back to normal. If your transaction is declined, you can retry making it with your physical card. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

We experienced an issue that may have caused delays in the automatic syncing of transaction data to Xero for some members between 1-5 May. We’re resolving this as fast as possible and will update this page as soon as we have further information. If you require this data sooner, you can disconnect the automatic sync and manually export it as a CSV file from Tide and upload it directly to Xero. For immediate assistance, please email [email protected] or use the 'Support' feature within your app.

We’re experiencing an issue that may cause delays in subscribing to Tide Accounting. If you have already subscribed, some of your transactions or reports may not be updating immediately. We’re resolving this as fast as possible and will update this page when you can log in again. For urgent help, email [email protected] or tap ‘Support’ in your app – we’ll be there.

Your displayed Merchant account balance may not currently be reflecting recents payments. Some of your inbound transfers made via Payment Links may be delayed and are being held in a queue. They will be processed and reflected once the issue is resolved. We're working to fix this quickly - in the meantime, we're sorry for any inconvenience. If your balance is not updating, please don’t repeat any payments for the time being. If you need urgent help regarding your balance, please tap ‘Support’ in the app.

Some card payments may fail even if funds are available. You can retry declined transactions. ATM withdrawals are also affected. We're getting card payments back to normal. Thanks for your patience and we apologise for the inconvenience. For urgent assistance, tap ‘Support’ in the app.

Some members may not be able to make outbound payments or internal transfers between their accounts at the moment. We’re already on it and we'll let you know when we've resolved the issue. Thank you for your patience. Tap ‘Support’ in the app if you have any questions.

We’re experiencing a problem that’s impacting a number of members to order a new card or reorder a card. We are looking into this issue and when the services are back to normal we’ll update this message. Tap 'Support' in the app if you’d like to speak to us. Thanks for your patience.

We're looking into what's causing this and will keep you updated on this page. Thank you for your patience and we're sorry for the disruption. If you need us, tap 'Support' in the app.

We’re experiencing an issue that may prevent your account balance from updating. Also, some members can’t approve card transactions. Please don’t repeat any payments for the time being. We’re resolving this as fast as possible. For urgent balance queries, tap ‘Support’ in your app.

We’re currently facing technical difficulties involving EUR and USD payments. If you haven’t activated these payments for your account yet, you’re currently unable to activate them. If you have activated these payments, you’re currently unable to send them, but you can receive them. We’re working to resolve this as quickly as possible, and will provide an update when it’s fixed.

We're experiencing an issue that may prevent you from viewing your transactions. If your transactions are not showing, please don't repeat any payments for the time being. We're resolving this as fast as possible. For urgent balance queries, tap 'Support' in your app. "

We're currently experiencing an issue that is impacting subscriptions to Tide. Some members aren’t able to subscribe, view, or use their tools, boosts, or paid plans. This issue is also affecting our ability to process refund requests. We’re fixing this Please check back here for updates – we’ll let you know as soon as subscriptions and refunds are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

Your payments are missing your recipient details Some Outbound Payments are failing We’re fixing this Please check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

We're experiencing an issue that's preventing some members from continuing with their application or recovering their accounts. After entering your contact details, you may see an error screen pop up. We're working to resolve this and will update this page when you can try again. Apologies for the inconvenience. If you need urgent support, email [email protected] and we'll help you.

When: Tuesday, 24 March We're currently experiencing a technical issue that is preventing you from completing your personal identification, when registering your company. Your application may be queued, so don't reattempt to start a new one. We're working to resolve this and will update this page when you can log in again. Apologies for the inconvenience. If you need urgent help, email [email protected] – we’ll be there.

Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved. Some outbound payments are being debited from members’ accounts, but are held in a queue until the issue is resolved. Some card transactions are also impacted. Your displayed balance may not be updating immediately. Don’t repeat any payments for the time being. Check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.