Tide Outage History

We’re experiencing an issue with payments - they're being queued and will go through with a delay. If you’ve made a payment and it’s not showing on your timeline, please don't repeat it. We’re fixing this as quickly as we can -- apologies for any inconvenience. If you have any questions, tap ‘Support’ in the app.

We're experiencing an issue which is preventing some members from depositing cheques. If your cheque deposit has failed, you can try to resubmit it. We're already on it and will keep you updated on this page. If you need any help - tap ‘Support’ in the app. We're sorry for any inconvenience.

We are currently experiencing audio lag on incoming phone calls. Our team is working to resolve this as quickly as possible. During this time, our team may ask you to repeat details to ensure we assist you accurately. Thank you for your patience. If you have any questions, tap ‘Support’ in the app.

We're experiencing an issue with incoming phone calls – audio is lagging. As a result, our support team may need to ask you to repeat questions or clarify details. We are working to resolve this as quickly as possible. Thank you for your patience. If you have any questions, tap ‘Support’ in the app.

We're experiencing an issue with adding Money via Cards or Digital wallets. We had to temporarily disable it and expect to enable it early morning. If you have any questions, tap 'Support' in the app.

We’re experiencing an issue with inbound and outbound payments - they're being queued and will go through with a slight delay. We’re fixing this as quickly as we can -- apologies for any inconvenience. If you have any questions, tap ‘Support’ in your app and our team will support you

We’re experiencing issues with outbound payments. Failed payments are not being held in a queue, so you may attempt them again. Please check back here to see when this issue has been resolved. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience.

We are currently experiencing an issue with the call quality of our phone support lines. We’re working to fix this issue as soon as possible, and we’ll provide an update when it’s resolved.

We're experiencing an issue affecting our Payments function - payments are being queued and will go through with a slight delay. Please do not re-attempt payments. We’re fixing this as quickly as we can -- apologies for any inconvenience. If you have any questions, tap ‘Support’ in the app.

We're experiencing a problem that's impacting a number of members to order a new card, reorder a card, view pin or card details. Also online payments requiring 3DS verification might be failing due to 3DS verifications being disrupted. We are looking into this issue and when the services are back to normal we'll update this message. Tap 'Support' in the app if you'd like to speak to us. Thanks for your patience.

A third-party is experiencing an outage affecting some of our services, including outbound payments. Payments made to some institutions may fail at this time, so don’t reattempt. Please check back here to see when this issue has been resolved. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience.

Due to technical issues, joining Tide might take a little longer than usual. We're going through any backlog as quickly as we can and we’ll let you know in your app if we've got you on board. Our apologies for the inconvenience, we’ll update you as soon as we get this fixed. For urgent queries, tap 'Support' in your app or email [email protected] and we'll help you.

We’re looking into and addressing an issue where some members are unable to view their accounts' sort code and account number. We thank you for your patience.

Some Outbound Faster Payments may be declined. We're looking into what's causing this and will keep you updated on this page. Thanks for your patience and we apologise for the inconvenience. For urgent assistance, tap ‘Support’ in the app."

Some outbound payments were being declined, but are now going through normally. Thanks for giving us the time to resolve this.

We're facing a problem at the moment, where some members can't get through to us over chat or on the phone. We're looking into what's causing this and will update this page as soon as you can try to reach out. For urgent queries, email [email protected]. Apologies for the inconvenience.

We’re experiencing an issue with inbound payments - they're being queued and will go through with a slight delay. We’re fixing this as quickly as we can -- apologies for any inconvenience. If you have any questions, tap ‘Support’ in the app.

Some members can’t log in to Tide on the web. We’re fixing this - please check back here for further updates. For urgent queries, tap ‘Support’ in the app or email [email protected]. We apologise for the inconvenience.

We’re experiencing interruptions in our services, including card payments and ATM withdrawals. We’re addressing the problem with our payment partner, who is having these issues - thank you for your patience. Please don't reattempt transfers or transactions. You may also be temporarily unable to withdraw cash using your Tide card and Expense cards. We’re very sorry for the disruption, and we’ll keep you updated on this page. For urgent queries, tap 'Support' in the app.