Tide experienced a critical incident on February 10, 2026, lasting 4h 24m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Feb 10, 2026, 02:48 PM UTC
We’re facing an issue where some card payments are failing, even when accounts have a positive balance. We’re working to resolve this as fast as we can, and we’ll update this page when card payments are back to normal. We’re sorry for the inconvenience and appreciate your patience. For urgent queries, tap ‘Support’ in your app and we’ll help you.
- resolved Feb 10, 2026, 07:13 PM UTC
This incident has been resolved.