Update timeline
- investigating Apr 07, 2026, 08:07 AM UTC
We’re experiencing an issue that may prevent your account balance from updating. Also, some members can’t approve card transactions. Please don’t repeat any payments for the time being. We’re resolving this as fast as possible. For urgent balance queries, tap ‘Support’ in your app.
- resolved Apr 07, 2026, 08:33 AM UTC
We've resolved the issue that was affecting card payments and your balance updates. Payments are now running as usual. Thanks for your patience while we sorted this out. If you have any queries, tap 'Support' in the app and we'll help you.
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