Tide experienced a notice incident on April 16, 2026, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Apr 16, 2026, 11:59 AM UTC
We’re experiencing a problem that’s impacting a number of our services including: Onboarding new accounts Recovering accounts We'll notify you in your app to let you know if we've got you on board and when you can continue with recovering your account. Apologies for the inconvenience. For urgent queries, tap 'Support' in your app and we'll help you.
- resolved Apr 16, 2026, 01:02 PM UTC
Resolved: Onboarding and account recovery All services are working as expected An earlier issue may have prevented you from: Opening a new account Recovering your account We resolved this as quickly as possible and you can do all of the above as usual. We're sorry for the disruption. If you need any further help, tap ‘Support’ in the app.